As of May 1, 2018, Tango Card tracks the deliverability status of every reward email we send. Looking for instructions on how to access the Order History feature? Check out the Order History Overview.
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Email Events

Sent

We've approved the order and our email server has queued the email to be processed. The date and time when you initially requested the reward are attached to this status. 

Note: For orders sent prior to May 1, 2018, Sent is listed as the email status for all rewards. We don't have access to additional email statuses for older orders.

Processed

Our email server has attempted to deliver the reward email. If an order is showing Processed as its most recent status, wait a few minutes and check again for a Delivered or Not Delivered status.

Deferred

When an email cannot immediately be delivered, but it hasn’t been completely rejected, the deferred event fires. We will continue to try for 72 hours to deliver a deferred message.

Delivered

We've received confirmation the reward email was successfully delivered to the recipient's inbox. 

You can also see if a recipient has opened their email and clicked any links via the Open and Click labels. If you don't see either of these labels, the email either hasn't been opened or we haven't received data from the recipient's email server. 

Note: Not all reward emails contain links, so confirmation it's been opened is the most reliable way to determine whether a recipient has engaged with the reward.

Not Delivered

We were unable to deliver the reward email. When this occurs, we suggest requesting a different email address from the recipient to which you can re-send the reward. 

There are a variety of reasons why a reward may not have been delivered:

  • Blocked: The email was blocked by an ISP or messaging organization. These are okay to resend to the original email address. 
  • Bounce: Recipient's email server couldn't or wouldn't deliver the email. Please resend to an alternate email address.
  • Dropped: We were unable to deliver to this recipient. Please resend to an alternate email address.
  • Spam Report: The recipient or recipient's organization marked this email as spam. Please ask the recipient to check their spam folder and mark the reward email as not spam
  • Unsubscribe: The recipient has indicated they no longer wish to receive emails from Tango Card. Please resend to an alternate email address.

Looking for instructions on how to use the Order History feature? Check out the Order History Overview!


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