*Note: Please use the Google Chrome browser when navigating Rewards Genius because this will allow for the best user experience.

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Q: How long do recipients have until SuperCertificates expire?

SuperCertificates from GiftCertificate.com will not expire. Recipients will need to continue to redeem those rewards at GiftCertificates.com

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Q. How do I get started with Rewards Genius?

First you will receive an invitation to sign in to Rewards Genius. Reference the Rewards Genius Migration Guide for details on getting started.
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Q. What rewards can I send from the Rewards Genius portal?

You will automatically have a Reward Link available in your Rewards Genius catalog. Reward Link is a choice product much like the SuperCertificate. Here are a few quick details about Reward Links:

  • Reward Links can be redeemed for merchants such as Amazon, Starbucks, The Home Depot, Target, and over 60 more. You can view all the options here under the “Reward Link” tab.
  • The Reward Link available in your catalog will be emailed to your recipient's email address. Recipients can then redeem their Reward Link email for e-gift cards, or plastic gift cards mailed to the recipient. 

Upon request, we can also help you create custom Reward Links and/or add individual gift card brands to your catalog (potentially pending brand approval). Contact success@tangocard.com with inquiries.
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Q. How do I order rewards in Rewards Genius?

Rewards Genius is a self-serve dashboard for ordering rewards. You can order rewards one at a time, or send multiple rewards at one time through Rewards Genius. Review all ordering options here.

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Q. How much do rewards cost?

A Reward Link with the option to redeem for either an e-gift card or a plastic gift card by mail costs the face value of the Reward Link plus a $1.00 fee.

For example, a $25.00 Reward Link costs $25.00 + $1.00 = $26.00

A Reward Link with the option to redeem exclusively for e-gift cards has no fees associated. You can reach out to success@tangocard.com to request an all-digital Reward Link be added to your catalog.
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Q. How are Reward Links delivered?

Reward Links are delivered by email. End-recipients who are sent a Reward Link with a Physical Option may choose to have a physical gift card mailed to them at their preferred address.
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Q. How do I pay for rewards?

All Tango Card services, including ordering through Rewards Genius, require you place funds in an account prior to placing any orders. 

You can fund your account with:

  • A registered credit card in Rewards Genius (with a 3.5% fee)
  • ACH, Wire Transfer, and Check (with no additional fees)

Review funding instructions in the Rewards Genius Migration Guide.
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Q. Can I review order reports?

Yes! You can review your Order History in your Rewards Genius platform. This feature allows you to generate an order history report that you are able to import into a file. You can learn more about the Reports feature here.

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Q. What email do Reward Links come from?

Some customers like to whitelist email addresses for reward recipients. Reward Links will come from the email address noreply@tangocard.com.

*Looking to learn even more about Rewards Genius? Sign up for our weekly webcast here!

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