Here are your options when an order exceeds 2,000 rows:
1 - Break it down and process it yourself.
- Separate the order into multiple files, each containing 2,000 rows or less, and process them individually.
2 - Send it to us (this may take up to 1 business day to process the order).
- Send your order file to firstname.lastname@example.org or click on the orange support button in the bottom of the Rewards Genius app and send it to us there.
- We will break the file down into multiple files with no more than 2,000 rows each, and process the order for you (or we can send the files back to you to process yourself, if you would prefer).
Feel free to reach out to email@example.com, or click on the teal support button in the bottom right corner of the page for further assistance.
Note - this is a temporary limit that we will be removing as soon as possible. Thank you for your patience.