Content:

  1. Credit Card Registration
  2. How to Fund an Account with an Existing Credit Card
  3. How to Fund Using ACH, Wire, or Check

Credit Card Registration - 

A few things to know before you start:

  • An Account must be funded before submitting an order.
  • Navigate to the Account you'd like to fund. Please note all new customers have a default account and you can create separate accounts if needed.
  • Credit cards are subject to a 3.5% fee. We also accept no-fee payments via ACH or wire.
  • By default, we charge credit cards in USD*  
  • While we accept credit cards issued in other currencies, the charge will be processed in USD and there may be additional fees incurred with the issuing financial institution. 

*Unless your account has been setup to be funded in different currency. If you would like this done for your account, please email success@tangocard.com for assistance.
-----------------------------------------------------------------------------------------------------------------------------

Click here to watch a video on How to Add a Credit Card in your Reward Genius portal.

-----------------------------------------------------------------------------------------------------------------------------

How to Add a Credit Card:

  • Click the "Funding" tab on the left side of the screen.
  • Make sure you're funding the correct Group and Account by clicking the blue Account button on the top-right corner of the screen. 
  • Once a Group and Account have been chosen, click "Add Credit Card".
  • Complete credit-card information and billing address fields.
  • Receipts — Enter a primary email to automatically receive receipts via email. Add up to five additional recipients for receipts.
  • Click "Save".
  • Note: Your card will be available immediately to add funds.

How to Fund an Account with an Existing Credit Card - 

  • Note: Rewards Genius requires that an Account must be funded before submitting an order.

*Click here to learn more about how to add a credit card in Rewards Genius.

Fund an account:

  • Click the "Funding" tab on the left side of the screen.
  • Your default Group and Account will be pre-selected and named. If you have multiple accounts, click the blue "Account" button in the top right corner. Then, click the Switch Accounts button if you need to fund an account different than the one you're currently in.
  • Click "Add Funds" next to the credit card that will be used for this transaction.
  • Enter the amount you'd like to add, and click "Add Funds."
  • A pop-up window confirming your request will appear.
  • Click "Yes, Fund" to confirm.
  • You'll receive an email that confirms the transaction along with all of the details.

How to Fund Using ACH, Wire, or Check -

A few notes before you start:

  • ACH — Normal processing time is two (2) business days.
  • Wire transfer — Normal processing time is one (1) business day.
  • Physical Check - Once received, a check typically processes within one (1) business day
  • Note: It is important to include your Reward Genius account name and account number in a memo, or note field when remitting funds to us.

-----------------------------------------------------------------------------------------------------------------------------

Automated Clearing House (ACH) Direct Process or Wire Transfer:

  • Click the "Funding" tab on left side of the screen.
  • Click Send Us an ACH/Wire.
  • A window will pop up on the right side of the screen with the information needed to initiate an ACH payment or wire transfer.
  • After your ACH/wire has been initiated, please email us at funding@tangocard.com with the following details: 

       - Amount transferred
       - Account number
       - ACH number

  • Our SLA to apply payment to an account is one (1) business day from when we can confirm receipt of funds.

-----------------------------------------------------------------------------------------------------------------------------

Pay by Check

Use the following mailing address:

ATTN: Accounts Receivable
Tango Card, Inc.
4700 42nd Ave SW, Suite 430A
Seattle, WA 98116

  • Please write your Account Name and Account Number on the memo line
  • Note: You can locate your account number by clicking on the three dots in the lower right hand corner of your Account

*Looking to learn more about Rewards Genius? Sign up for our weekly webcast here!


Did this answer your question?