Q: Why is my order still marked "Pending" in my Order History?

A Pending order status means the order needs a little longer to process. Pending orders should be processed within one (1) business day. Once delivered, the order status will change to Complete. Learn more about order statuses here.
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Q: How can I view my Order History?

You can view your order history by clicking Order History on the navigation bar on the left side of your screen. Read Order History - Overview to learn more.

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Q: What can I do if I sent a reward to the wrong email address?

If you've sent a reward to the wrong email address, learn how to resend rewards within your Rewards Genius portal here.
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Q: How can I see if an end recipient has redeemed their reward?

You can view if an end recipient has Opened, Clicked, or Redeemed their digital reward in your Order History. For physical rewards, you have the ability to see when the order has been Processed and Redeemed. Note: We only have the visibility to see if a Reward Link has been redeemed and for which reward it's been redeemed .

Digital-Reward Redemption Tracking

Mailed-Reward Redemption Tracking

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Q: What does a line item status "Not Delivered" mean?

The line status Not Delivered means the reward email for this line item was sent but not delivered. This could be due to factors such as the reward being sent to an invalid email address or a spam filter. We recommend resending the reward to an alternate email address. Learn more about line-item statuses here.
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Q: How can I download my Order History?

Learn how to download reports from your Rewards Genius portal here.

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