Q: How can I place an order in Rewards Genius?

There are two ways you can place an order using Rewards Genius - Standard Mode or Bulk Upload. Learn more about which option is best for you here!

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Q: Am I able to add custom columns to a Bulk Order Template?

When a user adds custom columns to a Bulk Order Template this will cause errors to occur when you "Upload Bulk File" to Place an order in Rewards Genius. Please only enter text into the "required" and "optional" fields of the Bulk Order Template. 

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Q: How can I cancel rewards?

Tango Card does its best to fulfill cancellation requests, but cancellations are never guaranteed. Click here to review our Tango Card Cancellation Policy.
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Q: How do I complete a Bulk Order using the new Bulk Order method?

To complete a Bulk Order you will need to download our Bulk Order Template from your Rewards Genius portal within the "Place an Order Tab." Once the template has been filled out, you will upload your Bulk File. Learn more about placing Bulk Orders by viewing our guide on the Bulk Upload order method.
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Q: Can I order different brands or items in one Bulk Order?

Yes, it is possible to order multiple reward types within your catalog in one bulk order. By filling out the "UTID" column within your Rewards Genius Bulk Order Template you can select which rewards to send each recipient. Learn more about placing Bulk Orders by viewing our Bulk Upload guide.
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Q: If I fill out the notes field, will it show up anywhere in the end-recipients reward email?

No, the "Notes" (in Standard Mode) and "Customer Notes" column (in Bulk Upload) are internal facing. End-recipients will not see this field in their reward email.

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