Set up MFA (Tango portal users)

Tango uses multi-factor authentication (MFA) as an additional layer of security. You’ll set up MFA when you complete your Tango user profile registration or any time your MFA is reset. Depending on your Tango portal configuration, you may need a phone number for voice or text messages, an email address, or an authenticator app to receive verification codes.  For registration instructions, see Complete your Tango registration. 

Set up MFA for your user profile

Set up MFA for your user profile when you’re logging in to the Tango portal for the first time or after your MFA has been reset.

To set up MFA for your user profile:

1. If you’ve just been invited to Tango, open the invitation email from tangocard.com and click Accept Invite. Follow the steps to complete your Tango registration. For full instructions, see Complete your Tango registration. If you’re already registered, skip to the next step.

2. Create or enter your password, then click Continue. A verification code is sent to your email address.

3. Enter the verification code. You may optionally select Remember this device for 30 days.

4. Click Continue.

5. Select an authenticator app or phone number to receive an MFA verification code. Depending on your selection, the code is sent to your email address, phone number by voice call or text message or shown in your authenticator app. A message on the screen confirms where to find the code.
   
   

   Note: 

   Email MFA is the least secure MFA method. Email may be used for initial verification, but we strongly encourage you to use a more secure MFA method, such as phone or a one-time password (OTP) through an authenticator app.
   
   

   1. One-time password via an authenticator app: Use your preferred authenticator app, such as Google Authenticator, to scan the QR code. Then enter the one-time passcode shown in your authenticator app.

   2. Phone: Select the phone option and enter a valid phone number to receive a one-time code by text message or voice call.
      
      

      Note: 

      • SMS is available in the United States and other countries, including Canada and the UK. For a complete list of supported countries, see the list of supported countries. Standard data and messaging rates apply.

      • If you’re not receiving the MFA verification code for your selected method, use Try another method. For better security, use phone or OTP as your backup method when available.

       

6. Enter the six-digit code as needed.

7. Click Continue. You’re now logged in to the Tango portal.

Reset your account MFA

As a Tango portal user, you may need to reset your MFA when you have a new phone number, a new email address, or for security purposes. To reset your MFA, you must log in to the Tango portal first. You can also ask your organization’s Tango portal admin to reset MFA for you. See Manage MFA (Tango portal admins).

Reset your account MFA

You must be able to log in to the Tango portal first to reset your MFA registration from your user profile. Here’s how:

To reset your account MFA:

1. Sign in to the Tango portal.

2. Go to your profile name and select My profile.

3. Under Multi-factor authentication, click Rest all multi-factor methods.
   
    

4. Click Reset all multi-factor methods again to confirm. Your MFA methods are reset and you’re logged out of the Tango portal.

5. Log back in and verify your email address with a verification code. If your Tango portal has additional MFA options enabled, you can register a phone number, an authenticator app, or both.

More resources:

• Sign up for a Tango platform
• Sign in to Tango portal
• Complete your Tango registration
• Get started FAQ
• Manage MFA (Tango portal admins)