Tango uses multi-factor authentication (MFA) as an additional layer of security. You must first set up MFA when you complete your Tango user profile registration or whenever you reset your MFA. See Complete your Tango registration. Depending on your Tango portal configurations, you may need a phone number (for voice or text), an email address, or an authenticator app to receive the MFA verification code.
For additional security, you must set up MFA for your user profile if you are a new user logging in to the Tango portal for the first time, or if your MFA has been reset.
To set up MFA for your user profile:
- If you are just invited to the Tango and would like to set up your MFA for the first time, open the email invite from tangocard.com and click to Accept Invite. You’re asked to finish your Tango account setup. See Complete your Tango registration for full instructions. For everyone else, skip the registration step and go to the next one.
- Set or enter your password and click Continue. A verification code is sent to your email.
- Enter the verification code and select Remember this device for 30 days (optional).
- Click Continue.
- Select an authenticator app. Depending on your setup, an MFA verification code is sent to your phone number (voice or text message for US users only), email address, or authenticator app. A message on the screen notifies you where the code is sent to.
- Authenticator app: Use your preferred authenticator app such as , Duo, Authy, etc. to scan the QR code presented to you. Follow the instructions in your authenticator app to use the QR code scanner. Enter the one-time passcode shown in your authenticator app following scan.
- Phone: Select the phone option and enter a valid phone number to receive a one-time code via Text or Voice call. Standard data and messaging rates will apply.
- Click Continue.
- Enter the six-digit code as needed.
You are logged in to the Tango portal with a secure MFA or authentication method.
Note:
If you’re not getting the MFA verification code for your selected method, use Try another method. if you’ve registered an email and a phone number, your email can be used as a backup to receive verification codes when the phone fails.
As a Tango portal user, you may need to reset your MFA when you have a new phone number, a new email address, or for security purposes. To reset your MFA, you must log in to the Tango portal first. You can also ask your organization’s Tango portal admin to reset MFA for you. See Manage MFA (Tango portal admins).
To reset your account MFA:
- Sign in to the Tango portal.
- Go to your
profile name and select My profile. - Under Multi-factor authentication, click Rest all multi-factor methods.
- Click to confirm Reset all multi-factor methods.
It resets your MFA method and logs you out of the Tango portal. - You can log back in and verify your email address with a verification code. If the platform has options set up, you can register a phone number and/or authenticator app.
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