Q.  I just funded my account—how long before the funds are available?

  • Credit card—Transactions typically process within one (1) business day. If your credit card is newly registered, the first transaction can take up to 72 hours to process and fund the account.

  • ACH—Normal processing time is two (2) business days.

  • Wire transfer—Normal processing time is one (1) business day.

  • Physical check—Once received, a check typically processes within one (1) business day. 

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Q.  Can I move funds between my accounts?

You can do this within your Rewards Genius portal via the Transfer Funds feature. Check out the guide to this feature here.

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Q.  How do I request an invoice?

Email funding@tangocard.com to request an invoice. Please include the following the information:

  • Name of Platform.

  • Account Name and Account Number.

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Q.  How can I refund my account?

Email funding@tangocard.com if you'd like to refund your account. Please include the following the information:

  • Name of Platform.

  • Account Name and Account Number.

  • Amount you would like refunded.

Check out the guide to locating your account number here.

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Q: What are my funding limits?

For security purposes, all credits cards and platforms are set to a default funding limit of (3) $1,000 transactions every 24 hours. After the first 72 hours, platforms are able to initiate (3) $3,000 transactions every 24 hours. (This applies to credit card funding only.) If you have concerns about your funding limits, please email our Success Team at success@tangocard.com.
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Q: How can I fund my account?

There are three ways to fund your Rewards Genius account: by ACH/Wire, physical check, or credit card. Learn more about how to add a credit card here

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Q: How can I change the currency of my account?

It is only possible to change the account currency for accounts that have not had any funding transactions or orders made from them. To update your account currency, email success@tangocard.com with your account number and the currency you would like to change it to. Learn how to create a new account on your Rewards Genius platform here; learn how to find your account number here.

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