Q.  I just funded my account—how long before the funds are available?

  • Credit card—Transactions typically process within one (1) business day. If your credit card is newly registered, the first transaction may take longer to process.
  • ACH—Normal processing time is two (2) business days.
  • Wire transfer—Normal processing time is one (1) business day.
  • Physical check—Once received, a check typically processes within one (1) business day. 

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Q.  Can I move funds between my accounts?

Currently, funds can't be moved between accounts in Rewards Genius. This is a feature our team is currently looking into. In the meantime, email funding@tangocard.com to request a fund transfer between accounts. 

Please include the following the information:

  • Name of Platform.
  • Account Name and Account Number for funds to be moved from/to.
  • Amount of funds you would like moved.

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Q.  How do I request an invoice?

Email funding@tangocard.com to request an invoice. Please include the following the information:

  • Name of Platform.
  • Account Name and Account Number.

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Q.  How can I refund my account?

Email funding@tangocard.com if you'd like to refund your account. Please include the following the information:

  • Name of Platform.
  • Account Name and Account Number.

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Q: What are my funding limits?

For security purposes, all credits cards and platforms are set to a default funding limit of (3) $1,000 transactions every 24 hours. After the first 72 hours, platforms are able to transact $3,000 3 times every 24 hours. (This applies to credit card funding only.) If you have concerns about your funding limits, please email our Success Team at success@tangocard.com. 

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