Q: Can I rename a Group in Rewards Genius?

Yes, you're able to change your Group name within your portal. Managing Accounts provides a step-by-step guide for changing a Group name.
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Q: Can I access multiple platforms using the same email address?

Users are unable to have multiple Rewards Genius platforms. If you created a platform in error, please email our Success Team at success@tangocard.com for help deactivating a duplicate platform.
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Q: How can I adjust permissions and access level for a user?

Users with the ability to create/edit/delete and assign Roles/Permissions/Access for users will be able to adjust users permissions. Learn more about user permissions here.
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Q: What do I do if my Rewards Genius invitation has expired?

If your Rewards Genius invitation link has expired, contact us at success@tangocard.com to resend your invite. Please note that invitations expire in seven days if not accepted.
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Q: How do I add another user to my platform?

Our How to Add a User article walks you through adding new users.
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Q: Can I disable Accounts I'm no longer using?

Yes, you're able to disable and enable Accounts in your platform. Read Managing Accounts for step-by-step directions.
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Q: Is there a way to add multiple users at once?

Yes, our Bulk User Upload is a great option for adding multiple users to you portal at once. Read Bulk User Management in Rewards Genius for a detailed guide.

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