Q: Can I send test emails to myself?

Yes, you can send a test email to yourself by going to Platform Email Templates and clicking on the icon for Test Send Email

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Q: Why is my email banner too large in the reward emails I send?

Uploaded banner images (which will appear at the top of your reward emails) must be 650px x 150px in PNG or JPEG format. If a banner is larger than 650px x 150px, the image will appear too large and distorted when the reward email is sent to end-recipients.
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Q: How can I change the logo in my customized template?

Rewards Genius enables platforms to create their own custom/branded email templates. Learn how to customize email templates and add your company's logo by watching How to Create and Email Template.

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Q: Can I have multiple custom email templates?

Yes, users are able to create multiple custom email templates for every occasion.
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Q: How do I customize a message in the body of my email?

Reward Genius email templates are able to be customized to fit your needs. Learn more about dynamic tags and how to customize the body of your email template by watching How to Create an Email Template.

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Q: How do dynamic tags work?

A dynamic tag is a field inserted into email templates that enables custom messaging to be inserted into each reward email. Click here to read more specifics about dynamic tags.

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