Q: Can I send test emails to myself?

Yes! You can send a test email to yourself by going to Reward Templates through the account menu in the upper right-hand corner, then clicking on the three-dots menu for the template you'd like to test, and selecting Send Test Email

-----------------------------------------------------------------------------------------------------------------------------

Q: Can I have multiple custom email templates?

Yes, users are able to create multiple custom email templates for every occasion.


-----------------------------------------------------------------------------------------------------------------------------

Q: What email address are rewards sent from?

Rewards are sent from noreply@tangocard.com. We recommend recipients check their spam folders and make sure there are no filters blocking messages from noreply@tangocard.com.

-----------------------------------------------------------------------------------------------------------------------------

Q: How can I change the logo in my customized template?

Rewards Genius enables platforms to create their own custom/branded email templates. Learn how to customize email templates and add your company's logo by watching How to Create and Email Template.

-----------------------------------------------------------------------------------------------------------------------------

Q: Why is my email banner too large in the reward emails I send?

Uploaded banner images (which will appear at the top of your reward emails) must be 650px x 150px in PNG or JPEG format. If a banner is not the correct dimensions, the image will appear distorted in the Reward Email.

-----------------------------------------------------------------------------------------------------------------------------

Q: How do I customize a message in the body of my email?

Reward Genius email templates are able to be customized to fit your needs. Learn more about dynamic tags and how to customize the body of your email template by watching How to Create an Email Template.

-----------------------------------------------------------------------------------------------------------------------------

Q: Can I change the redemption text for a reward?

It isn't possible to change the redemption text and instructions for rewards because these are unique to each reward and created by the reward distributor. This text will be included in all reward emails based on the reward that's being sent out and can't be altered.

-----------------------------------------------------------------------------------------------------------------------------

Q: How do dynamic tags work?

A dynamic tag is a field inserted into email templates that enables custom messaging to be inserted into each reward email. Click here to read more specifics about dynamic tags.

-----------------------------------------------------------------------------------------------------------------------------

Q: Can I create my own dynamic tags?

No. Altering dynamic tags, or creating custom dynamic tags, may result in email template issues or order failure.

-----------------------------------------------------------------------------------------------------------------------------

Q: What if I do not want to create an email template?

No problem, every platform comes with our standard Tango Card email template. 

*Looking to learn even more about Rewards Genius? Sign up for our weekly webcast here!

Did this answer your question?