The Order History page provides visibility into the rewards sent from your platform. You can refine your order history via the date picker or search for a specific reward or set of rewards using the search criteria outlined below.

Search for a Previously Placed Order

  1. Click the Order History icon in the navigation bar on the left side of your screen.

   2. Select from one of these search criteria: 

       - Search all accounts or Search current account.       

       - Reference Order ID—This is the unique, Tango Card–generated order ID                          attached to each reward.      
       - Recipient Email—This is the email address where the reward was originally sent.        - Group Identifier—This shows orders processed under a specific Group.
       - Notes—This is an optional custom field used at the time of ordering.
       - External Reference ID—This is a feature used by our API customers.
       - PO Number A tracking number used for customers who fund via invoicing

      3. Enter the corresponding information into the search field and click the search                button (magnifying-glass icon). 

Note: If you enter information that doesn't match the search criteria, no results will populate. For example, if you select Reference Order ID but then input an email address. 

      4. Find your order in the search results and click the Reference Order ID to                      access the Order Summary page.

      5. Click the appropriate Line Item ID to open the Reward History slider. You can
          switch between Details and Reward History for more details about the                          reward. 

Reward Details provides reward information, such as brand, amount, redemption instructions, email template, and gift message. You can also view the Redemption URL by clicking the eye icon next to Reward Credentials.

Reward History provides access to a reward's email-status history, showing whether the reward email was delivered successfully. You also have the ability to check whether a Reward Link® has been redeemed, and which gift card it's been redeemed for.

With the appropriate permissions, you can also resend a digital reward to either the same email address or a new email address. 

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