Resending a reward doesn't mean you're placing a new order. It simply means you're resending the original reward email. There are no additional fees associated with resending a reward.

How to Resend Rewards to the Same Email Address

  1. Click the Order History icon in the navigation bar on the left side of your screen.

  2. Select one of the following search criteria: 

       - Search all accounts or Search current account.      
       - Reference Order ID—This is the unique, Tango Card–generated order ID                        attached to each reward.
       - Recipient Email—This is the email address where the reward was originally sent.        - Group Identifier—This shows orders processed under a specific Group.              
       - Notes—This is an optional custom field used at the time of ordering.      
       - External Reference ID—This is a feature used by our API customers. 

   3. Enter the corresponding information into the search field and click the search              button (magnifying-glass icon). 

  4. Find your order in the search results and click the Reference Order ID to                      access the Order Summary page.

   5. Click the appropriate Line Item ID to open the Reward History slider. You can      
       switch between Details and Reward History for more details about the reward.
   6. Click Reward History to view email events and access the Resend button. 

   7. Click the Resend button and a pop-up window will appear, giving you the option  
       to resend the reward to the same or different email address. 

   8. Toggle between the two options to select Same email or Different email and                click Resend. You'll receive a confirmation message the reward has been resent.

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