Promo Links are used for promotional cases only and delivered to your recipients digitally. A Promo Link’s expiration date is stated on the reward itself. You can also send a reminder email to your recipient before the Promo Link expires. Once expired, you can reclaim a portion of the unredeemed funds or reissue a Promo Link to the same or a new email address with the remaining balance. The reissued reward will expire in the same number of days as the original order. Learn more About Promo Link™.
Note:
- Reissuing a Promo Link that’s expired costs the same amount as sending a new one: face value of the card plus a $0.25 issuance fee. For example, a $100 Promo Link costs $100.25.
- The reissued Promo Link is designated as a reissue in your order history.
- We deduct 25% of unredeemed funds of an expired Promo Link and return the rest. For example, for a $100 credited to your account, $25 is deducted immediately leaving $75 in unredeemed value credited back to your account. For more information, see our page about Promo Link™.
Promo Links aren’t included in your Tango’s catalog by default. You must have it added to your catalog before distributing to your recipients. Contact your Customer Success Manager (CSM) or success@tangocard.com for more questions.
Promo Links can be reissued by going to the Tango portal from Orders or the Line Items tab. Here’s how:
To reissue Promo Links:
- Sign in to the Tango portal.
- Click
Orders on the left menu. - Go to the Orders tab. You can also reissue the Promo Link from the Line Items tab.
- Use the search criteria at the top of the page to filter the rewards displayed to find the Promo Link you'd like to reissue.
- Click Expired to open the Line item ID for the Promo Link. Learn more about how you can View reward orders with Tango.
- Go to the History tab.
- Click Reissue.
- Click Reissue to reissue a link for the remaining balance to send to the same email address.
- Click Reissue to a different email address to reissue a link for the remaining balance to send to a new email address.
Note:
- The reissue reward will expire in the same number of days as the original order. The reissued Promo Link has its own new Reference Order ID.
- You can only cancel the first issuance of a Promo link. If a Promo Link has expired and been reissued at least once, it can’t be cancelled or cancelled and reissued. See Cancel and reissue rewards for more information.
More resources:
