Reissue Promo Links™

Promo Links are used for promotional use cases only and delivered to your recipients digitally. A Promo Link’s expiration date is stated on the reward itself. You can also configure a reminder email to be sent to your recipient before the Promo Link expires. Once expired, you can reclaim a portion of the unredeemed funds or reissue a Promo Link to the same or a new email address with the remaining balance. The reissued reward will expire in the same number of days as the original order. Learn more About Promo Link™.
 

Promo Links aren’t included in your Tango’s catalog by default. You must have it added to your catalog before distributing to your recipients. Contact your Customer Success Manager (CSM) or success@tangocard.com for more questions.

Promo Links can be reissued by going to the Tango portal from Orders or the Line Items tab. Here’s how:

To reissue Promo Links:

1. Sign in to the Tango portal.
2. Click  Orders on the left menu.
3. Go to the Orders tab. You can also reissue the Promo Link from the Line Items tab.
4. Use the search criteria at the top of the page to filter the rewards displayed to find the Promo Link you'd like to reissue.
5. Click Expired to open the Line item ID for the Promo Link. Learn more about how you can View reward orders with Tango.
   
   
    
6. Ho to the History tab.
7. Click Reissue.
   
   
    
8. Click Reissue to reissue a link for the remaining balance to the same email address.
9. Click Reissue to a different email address to reissue a link for the remaining balance to a new email address.**The reissue reward will expire in the same number of days as the original order. The reissued Promo Link has its own new Reference Order ID.

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More resources:

• Cancel and reissue rewards
• Send rewards FAQ