Manage reward orders with Tango

Review and manage your orders in Tango portal via Orders page. You can search and find historic orders, view line items in those orders, check the orders history and details, cancel, freeze, resend reward emails, download line items data, etc. by going to Orders > Orders page.

Search and find reward orders

You can search across previously placed orders, filter orders using different search criteria, and navigate into specific orders to see the rewards history and details. Here’s how: 

To search and find reward orders:

1. Sign in to the Tango portal.
2. Click Orders on the left menu. You are taken to the Orders tab by default.
   
    
3. Select a search category on top of the page, enter a value, and hit enter on your keyboard or click the the magnifying-glass . You may get multiple pages of results. If needed, scroll the page horizontally to see all displayed columns.
   
   
   Note:

   • You must enter the full value you are searching for. Partially entered email addresses or names will not produce search results.
   • Make sure you have the correct search category selected. If you have recipient email selected and you type a recipient name, no results are returned.
   • A space in the email address (beginning or after) does not return any results.
   • The search value you enter is not case-sensitive.
   
   The following table shows the available search options and filters for orders:
   
   

   Search by	Purpose
   Recipient Email	To search for the email address where the reward was originally sent
   Order ID	To search for a line item by reward
   PO Number	To search for the purchase order number, an optional number used for your internal tracking.
   Notes	To search for an optional custom field used at the time of ordering
   External Reference ID	To search for feature used by the API customers
   Group Identifier	To search for the orders processed under a specific Group

   
   
   
4. To narrow down your search, select the Order date. Pick a date range from the calendar for when the reward has been issued. For rewards sent on a single day, click that date twice.
5. Search for:
   • All accounts—all created accounts on this platform
     or
   • This account only—the current account on this platform
6. Click the hamburger menu in the upper-right corner of the table to select which columns to display.
   Don’t need all the columns we offer? Drag and drop the columns to rearrange. Scroll the page horizontally to see all columns. To select the number of rows to display per page, click at the bottom of the page. Select from 100, 200, or 500.
   
    
7. Click on a specific order row to see more information. It opens a new page with all line items under that specific order. Here you can:
   
   
   
   
   • Search and filter line item results and rearrange them. See Manage line items in Tango orders.
   • View reward credentials and the Security code. See Access reward redemption credentials.
   • Download the line item information for that specific order. See Download line items data.
   
   
   Note:

   Tango doesn’t store credentials for the sent rewards indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may result in you paying for the full face value of the new reward. 
   
   
   
8. Click anywhere on an line item to open the line item details. Here you can:
   
   
   
   • View redemption history (choice items like Reward Link®). See View redemption history.
   • Resend rewards with the right permission. See Resend rewards.
   • Freeze and unfreeze rewards. See Freeze and unfreeze rewards.
   • Cancel and cancel and reissue rewards. See Cancel and reissue rewards.
9. Click Reset to remove all filters and view the full list of rewards.

More resources

• Download line items data
• Manage line items in Tango orders