The Orders page provides visibility into rewards sent with Tango. You can search and filter historic orders, see order details, and navigate to specific orders to resend their reward emails. See our article about how to Resend Reward Emails.
You can also access the rewards history through the Line Items tab. To learn more about searching, filtering, and resending a reward email via the Line Items tab, see our article about how to View Line Items in Order History.
Search and filter orders
In the Orders tab, you can search across previously sent rewards, filter orders using different criteria, and navigate into specific orders to see their reward details or resend their reward emails. See our article about how to Resend Reward Emails.
To search and filter orders:
- Sign in to the Tango portal.
- Click Orders on the left menu. You are taken to the Orders tab by default.
- Select one or more search criteria on top of the screen. If needed, scroll the page horizontally to see all displayed columns. The following table shows the available search and filters in the Orders tab:
Search Criteria for Orders
|
Purpose
|
|---|
| Search all accounts | To search all accounts created on this platform |
| Search current account | To search the current account created on this platform |
| Recipient Email | To search for the email address where the reward was originally sent |
| Reference Order ID | To search for a line item by reward |
| PO Number | To search for the tracking number used for customers who fund via invoicing |
| Notes | To search for an optional custom field used at the time of ordering |
| External Reference ID | To search for feature used by the API customers |
| Group Identifier | To search for the orders processed under a specific Group |
| Select Date | To enter the start and end date for your search |
- Hit enter or the magnifying-glass icon to see the results. There may be multiple pages of search results.
Notes:
- You must enter the full value you are searching for. Partially entered email addresses or names will not produce search results.
- Make sure you have the correct search criteria selected. If you have recipient email selected and you type a recipient name, no results are returned.
- A space in the email address (beginning or after) does not return any results.
- The search value you enter is not case-sensitive.
To learn how to resend reward emails from the Orders page, see our content on how to Resend rewards.
Tango does not store sent reward credentials indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may result in you paying for the full face value of the new reward.
More resources
