Use the Order history page in the Tango portal to track and manage rewards you’ve sent. The Orders tab provides an order-level view of reward activity, including order dates, order IDs, order status, total cost, and so on. Open an order to review its associated line items, view funding and order details, track physical reward shipments, access reward credentials and QR codes (if enabled for your platform), and download or print credentials for in-person distribution.
The Line items tab provides a recipient-level view across all orders, allowing you to search and manage individual rewards using details such as recipient email, reward ID, delivery status, reward status, and line item status. See Manage line items in Tango orders for more information.
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The Orders tab provides an order-level summary of your reward distribution activity. Opening an order allows you to view high-level details—such as order status, order ID, total cost, order date, and account information—as well as drill down into the individual line items to track recipient delivery and reward statuses.
To view an order's contents:
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Sign in to the Tango portal.
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Click Order history in the left menu.
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On the Orders tab, locate the order using the account selector, date range, search bar, or available filters. For detailed guidance on search categories, filtering behavior, date ranges, and table column options, see Search and filter reward orders with Tango.
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Click the order to view order-level information.
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Review the line items within the order to see recipient information, reward details, delivery status, reward status, and line item status.
To search for individual rewards across multiple orders, use the Line items tab. See Manage line items in Tango orders
Use Order history to locate orders that require action. Open the order from the Orders tab to review its associated line items, then select the appropriate line item to access available actions, such as freeze, resend, cancel, reissue, or view and print QR codes (when available).
For workflows focused on managing individual rewards, use the Line items tab. See Manage line items in Tango orders.
You can track the fulfillment and shipment status of physical gift cards directly from the Orders tab in the Tango portal. Opening an eligible physical order provides shipping details, carrier tracking numbers (when supported), and delivery status updates for each recipient or line item in the shipment.
Note:
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Tracking numbers are available only for physical card shipments where carrier tracking is supported by the brand supplier.
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Printed Reward Links and certain third-party physical cards do not include tracking numbers in the portal.
To view tracking information:
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Sign in to the Tango portal.
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Click Order history in the left menu.
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On the Orders tab, locate and open the eligible order.
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Review the Order details to view the order status, shipping information, and available tracking details for the reward.
If an order contains multiple line items, you can also review the associated line items and their current delivery status from the Order details page.
You can view reward credentials to confirm reward details, including the reward type, value, status, currency, redemption information, and any available expiration dates. The information displayed in the Reward credentials window varies based on the reward and its current status.
Note:
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Tango does not store reward credentials indefinitely. For security and fraud-prevention purposes, reward credentials are periodically deleted.
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Reward credentials are available for all rewards except those with a failed or pending status.
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QR codes appear in reward credentials only if you have enabled QR code delivery for your platform.
To view reward credentials:
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From the Order history, open the order that contains the reward.
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Click View reward credentials.
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In the Reward credentials window, review the reward value, name, and redemption instructions.
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If a Redemption details URL is available, click it to open the reward or copy and paste the URL into a new tab.
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You can print credentials with or without a QR code. See below.
You can print reward credentials and QR codes when QR code delivery is enabled for your platform. Printed QR codes provides recipients with a physical, scannable version of their reward. This is useful for in-person or offline distribution and serves as a backup if a recipient closes their browser or loses access to the original delivery. Recipients can scan the printed QR code to access their reward.
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If a reward link has expired, the expiration date appears below the QR code.
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Print QR Codes prints only the rewards visible on the Orders page, based on the Rows per page setting.
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For multi-page orders, increase Rows per page to the maximum value before opening the Reward Credentials window and printing QR codes. For example, if an order contains 350 rewards, set Rows per page to 500 to print all QR codes at once rather than printing 100 per page.
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For orders containing more than 2,500 rewards, navigate to the next set of results on the Orders page, reopen the Reward Credentials window, and print the next batch. Repeat until all rewards have been printed.
To print rewards credentials with QR codes:
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On the Order history page, open the order and locate the relevant line item.
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For large, multi-page orders, increase the Rows per page value (for example, to 500 or the maximum available setting) before you open the reward credentials.
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Click View reward credentials.
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Select Print with QR code to include a scannable code for each reward.
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Click Print credentials.
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If the order contains more rewards than are displayed by the current Rows per page setting, repeat the process for each page of results until all desired rewards have been printed.
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