View redemption history

You can easily view redemption history of your sent rewards in Tango. Redemption history includes detailed information such as the amount issued, date the reward was created, account details, the status of the reward, and more.  For statuses, see Order, reward, and email statuses in Tango.

View Reward Link redemption history

Tango presents even more details in redemption history for Reward Links and Choice products via:

• Orders
• Line Items

Orders redemption history

You can find the redemption history information of an order such as reference ID, order status, etc. under the Orders > Orders tab.  You can resend an undelivered reward by going to the History tab and clicking Resend. See how you can Resend rewards.

To view Orders redemption history:

1. Sign in to the Tango portal.
2. Click  Orders on the left menu.
3. In the Orders tab, find your order and click anywhere on the row. The Order Summary page opens.
4. Click the Line ID to see the details.
5. Click the History tab. 
   You can view the email events and redemption history of all digital and printed rewards, whether or not a reward has been redeemed, and which reward has been selected by the recipient during redemption.

Line Item redemption history

You can find redemption history of a Line Item such as reward ID, reward status, etc. under the Orders > Line Items tab. You can resend an undelivered reward by going to the History tab and clicking Resend. See how you can Resend rewards.

To view Line Item redemption history:

1. Sign in to the Tango portal.
2. Click  Orders on the left menu.
3. Click the Line Items tab.
4. Find the Line Item and click anywhere on the row. The Details page opens.
5. Go to the History tab. 
   You can view email events and redemption history of all digital and printed rewards, if a reward has been redeemed, and which reward has been selected by the recipient during redemption.

Redemption history status

When you look at the redemption history, you can tell if the reward has been Sent, Processed, or Delivered to your recipient. If after a few minutes it shows Not Delivered or Bounced, try resending that reward again.  

For a list of all statuses, see Order, reward, and email statuses in Tango. To see how you can Resend a reward, follow our document on Resend rewards.

The following table shows the redemption history status:
 

Redemption history status	Description
Open	The recipient has opened the email but hasn't yet clicked the redemption link.
Click	The recipient has opened the email and clicked on the redemption URL but hasn't redeemed the reward.
Redeemed	A Reward Link has been redeemed for a specific brand reward(s), users can see the redemption history, but they can’t yet see the amount spent or the remaining balance.
Expired	A reward has expired. See Reissue Promo Links™.

 

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More resources:

• Order, reward, and email statuses in Tango
• Reissue Promo Links™