You can easily view redemption history of your sent rewards in Tango. Redemption history includes detailed information such as the amount issued, date the reward was created, account details, the status of the reward, and more. For statuses, see Order, reward, and email statuses in Tango.
View Reward Link redemption history
Tango presents even more details in redemption history for Reward Links and Choice products via Orders and Line Items. See more details below.
To view redemption history details, go to Orders > Orders or Orders > Line Items. To resend an undelivered reward go to the History tab and click Resend. See how you can Resend rewards.
- Sign in to the Tango portal.
- Click
Orders on the left menu.
- Go to Orders > Orders to view the contents of your order, total amount, order status, etc.
OR, - Go to Orders > Line Items to view items across all orders, delivery status, issued amount, etc.
- Click any order or line item row to open the details panel.
- Click the Actions menu on top of the details panel to resend rewards, cancel, freeze, or reissue. See Cancel and reissue rewards. See Freeze and unfreeze rewards.
- Go to the History tab at the top of the details panel to view the redemption history of a Choice product, as well as an audit trail of events associated with the item. To resend an undelivered reward, click the Resend button.
Redemption history status
When you look at the redemption history, you can tell if the reward has been Sent, Processed, or Delivered to your recipient. If after a few minutes it shows Not Delivered or Bounced, try resending that reward again.
For a list of all statuses, see Order, reward, and email statuses in Tango. To see how you can Resend a reward, follow our document on Resend rewards.
The following table shows the redemption history status:
|
Redemption history status
|
Description
|
|---|
| Open | The recipient has opened the email but hasn't yet clicked the redemption link. |
| Click | The recipient has opened the email and clicked on the redemption URL but hasn't redeemed the reward. |
| Redeemed | A Reward Link has been redeemed for a specific brand reward(s), users can see the redemption history, but they can’t yet see the amount spent or the remaining balance. |
| Expired | A reward has expired. See Reissue Promo Links™. |
Note:
- Mail-delivered rewards don’t provide a Processed or Delivered status since they aren’t sent via email.
- Once a Printed Reward Link has been redeemed, you can see the item it was redeemed for in its order history even if you can’t see a Processed or Delivered status.
Tango does not store sent reward credentials indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may result in you paying for the full face value of the new reward.
More resources:
