If a recipient deletes, misplaces, or can no longer access their reward, you can resend the original reward via the Tango portal. This lets you deliver the same reward again without creating a new order or extra fees.
Resending applies only to digital rewards (email, Text, QR code). You cannot resend physical rewards if they have been mailed. For security and compliance, you must resend rewards only to the original recipient. Redirecting rewards to a new person violates our Terms and Conditions. You can resend rewards from the Orders or the Line Items view under the Order history page. See Resend rewards.
Note:
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Resending a reward does not create a new order; it sends the original reward to the same recipient without extra fees.
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You cannot change the recipient. You may only resend a digital reward to the original recipient. Redirecting a reward to a new recipient violates our Terms and Conditions.
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You cannot change the brand, value, or message of a reward after sending it. However, with Manage permissions for Order history, you can resend rewards to a different email address of the original recipient.
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You cannot resend physical gift cards or printed Reward Links that are mailed.
Follow these steps to resend a digital reward from the Orders view in the Tango portal:
To resend rewards from the Orders view:
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Sign in to the Tango portal.
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Click Order history on the left menu. A list of your recent orders appears.
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Locate the order containing the reward you want to resend. Use the search or filter options if needed.
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Click the order to view its details. It opens the Details tab.
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Go to the History tab.
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Click Actions and choose Resend reward from the drop-down menu.
The original recipient email is populated by default.
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Users with the View permissions for Order History can only resend the reward to the original email address of the recipient.
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Users with Manage permissions for Order history can edit the email address before resending the reward.
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Update the email address if needed, then click Resend reward.
Select a Line Item to view details about the reward, the order, the account, and account history, and resend the reward if needed. The original reward may be resent if the wrong email was provided, the original email couldn’t be delivered, or the recipient accidentally deleted the original email.
To resend rewards from the Line items view:
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Sign in to the Tango portal.
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Click Order history on the left menu. A list of your recent orders appears.
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Go to the Line Items tab.
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Find your line item in the search results and click anywhere on its row to view the details.
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In the Details tab, click the Actions dropdown at the top of the panel.
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Click Resend reward. The original recipient email is populated by default. Enter an updated email for the original recipient if needed. For permissions to resend, See Roles and permissions in Tango.
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Confirm Resend reward. The rewards email is now sent to your intended recipient.
Tango does not store sent reward credentials indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may require you to pay the full face value of a new reward.
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