Did your recipient accidentally delete or misplace their reward email? It may have mistaken for Spam or perhaps they don’t have access to that email address anymore. Tango portal allows you to resend the email to the recipient.
Resending a reward doesn't mean you're placing a new order. It simply means you're resending the original reward email. There are no additional fees associated with resending a reward.
Resend rewards to the original recipient only
A reward email can only be resent to the original recipient. Redirecting a reward to a new recipient is strictly prohibited and is a violation of our Terms and Conditions.
Change or update the reward email address
- You can't change the brand, value, or message of a reward that has been sent to its recipient. However, you can resend rewards to a different email address of the original reward recipient from the Orders or Line Items view in Tango portal, if you have Manage permissions for Order History. See how you can Set user permissions and access level.
- You can resend a reward email to a different email address of the original recipient if they no longer have access to the original email address. for example, an outdated work email.
- You can't resend a reward email if a physical gift card is sent by mail.
- With View permission, you can only resend the reward email to the original email address, whereas with the Manage permission, you can resend the reward email to an email that is different from the original email address.
- Admins and users with managing permissions can grant users permission to resend rewards. When setting an individual user permissions, toggle the Order History permissions between View and Manage to set users' reward email resend ability. See Set user permissions and access level.
How to resend rewards?
There are two ways to resend rewards:
Select an order to view the order details and order status. The original reward email can be resent if the wrong email has been provided, the original email cannot be delivered, or the recipient has accidentally deleted the original email.
To resend rewards from the Orders view:
- Sign in to the Tango portal.
- Click
Orders on the left menu. - Find your order in the search results and click anywhere on its row to view the Order Summary page.
- Click the reward you intend to resend. It opens the Details tab.
- Go to the History tab.
- Click Resend.
The original recipient email is populated by default. Users with the View permissions for Order History can only resend the reward to the original email address of the recipient, whereas users with Manage permissions for Order History can edit the email address before resending the reward email.
Select a Line Item to view details about the reward, the order, the account, and account history, and resend the reward email if needed. The original reward email may be resent if the wrong email was provided, the original email couldn’t be delivered, or the recipient accidentally deleted the original email.
To resend rewards from the Line items view:
- Sign in to the Tango portal.
- Click Orders on the left menu.
- Go to the Line Items tab.
- Find your line item in the search results and click anywhere on its row to view the details.
- In the Details tab, click Actions dropdown at the top of the panel.
- Click Resend reward email. The original recipient email is populated by default. Enter an updated email for the original recipient if needed. For permissions to resend, See Set user permissions and access level.
- Confirm Resend reward email. The rewards email is now sent to your intended recipient.
Tango does not store sent reward credentials indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may result in you paying for the full face value of the new reward.
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