If a recipient deletes, misplaces, or cannot access a Choice product (Reward Link®, Global Choice Link, Promo Link™, or Disbursement Link), you can resend the original reward from the Tango portal,. Resending delivers the same reward without creating a new order or incurring additional charges. You can resend Choice products delivered by email, text, or QR code from the Order history page, even after the reward has been redeemed.
Note:
-
Resending a reward does not create a new order. It sends the original reward to the same recipient without extra fees.
-
You cannot change the recipient. You may only resend a digital reward to the original recipient. Redirecting a reward to a new recipient violates our Terms and Conditions.
-
You cannot change the brand, value, or message after a reward is sent. However, users with Manage permissions for Order history can resend rewards to a different email address or phone number for the original recipient.
-
You cannot resend physical gift cards or printed Reward Links that have been mailed.
-
You can resend digital rewards created with a QR code if the recipient loses access or closes the browser tab. You must have the correct permission to resend the QR code link. See Resend rewards.
-
If the reward was issued by mistake, cancel it before redemption. If the original QR code is invalid or expired, generate a new one. You can only freeze, cancel, or cancel and reissue Choice products. See Cancel and reissue rewards and Freeze and unfreeze rewards.
Resend unredeemed rewards in Tango
Use these steps when the Choice product has not been redeemed. You can resend the original reward if the recipient did not receive it, accidentally deleted it, or the original email address or phone number was incorrect.
Note:
-
Users with the View permissions for Order History can only resend the reward to the original email address of the recipient.
-
Users with Manage permissions for Order history can edit the email address before resending the reward.
To resend an unredeemed reward:
-
Sign in to the Tango portal.
-
Click Order history on the left menu. A list of your recent orders appears.
-
Locate the reward under the Orders or Line items tab. Use the search or filter options if needed.
-
Click the reward to open the Details tab.
-
Click Actions and choose Resend reward from the drop-down menu.
-
Select a Reason for the update.
-
Select the Delivery method.
-
Update the contact information if needed.
-
Click Resend.
The recipient receives the reward via the selected delivery method (email, text, or QR code).
Tango does not store sent reward credentials indefinitely. All credentials are deleted periodically for security and anti-fraud purposes. Requests to send new reward credentials to your recipients may require you to pay the full face value of a new reward.
Resend redeemed rewards in Tango
Use these steps when the Choice product has already been redeemed and the recipient needs access to the redeemed reward details again, such as a lost confirmation email, card number, PIN, or redemption link. The reward is resent to the original recipient from the History tab.
To resend a redeemed reward:
-
Sign in to the Tango portal.
-
Click Order history on the left menu. A list of your recent orders appears.
-
Locate the reward under the Orders or Line items tab. Use the search or filter options if needed.
-
Click the reward to open the Details tab.
-
Go to the History tab and click Resend.
The original recipient contact is populated by default.
-
Select a Reason for the update.
-
Select the Delivery method.
-
Update contact information if needed.
-
Click Resend.
The recipient receives the reward via the selected delivery method (email, text, or QR code).
More resources
