Use the Line Items tab in the Tango portal to view and manage individual rewards across all orders. From Orders > Line Items, you can search for specific line items, review detailed reward, delivery, and account information, take actions such as resending, freezing, canceling, or reissuing rewards (based on your permissions), and download line‑item data for reporting. See Search and filter line items in Tango orders.
Open and view line items
You can access line item details from the Line Items tab.
To open and view line items:
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Sign in to the Tango portal.
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Click Orders in the left menu. The Orders tab opens by default.
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Click the Line Items tab.
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Click anywhere on a line item row to open its details panel.
Review line items, rewards, and account details
Review detailed information about each line item, the order details (status, source), reward details such as UTID, account name and number, etc.
Open a line item then use the following options:
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Details: Open the Details tab to confirm you’ve selected the correct reward. Here you can see the reward name and type, recipient contact information, reward value and remaining balance, and more.
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Order Details: Expand Order Details to trace the order and line item status and see additional information, such as the order origin, Reward ID, External reference ID, and ETID.
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Reward Details: Expand Reward Details to see the UTID, redemption instructions, and reward credentials—focusing on the recipient's experience and fulfillment rather than the reward's origin.
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Account Details: Expand Account Details to find the group and account information that funded the reward such as the Account Identifier and Account Number.
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History: Go to the History tab to view delivery timeline from when the order was submitted to process and delivered. See View redemption history: Reward Link® and more.
Take action on line items
From the Line Items page, you can find past reward orders and freeze, resend, cancel, reissue rewards, or view reward credentials as needed.
Open a line item, then select one of the options from the Actions menu:
Download line item data
Click Download in the upper‑right corner to export the line items currently displayed on your screen based on your current filters and Rows per page setting. All available columns are included for those rows, even if some columns are hidden. For more details, see Download line items data.
View rewards credentials
If QR code is enabled for your platform, you can view reward credentials to confirm the reward type, amount, currency, and basic redemption information. You can also access the live reward URL. See Manage reward orders with Tango for details.
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