Manage line items in Tango orders

Use the Line Items tab in the Tango portal to view and manage individual rewards across all of your orders. From Orders > Line Items, you can search for and review specific line items, see detailed history and statuses, resend, cancel, freeze, or reissue rewards (based on your permissions), and download line-item data for reporting.

To manage line items in Tango orders:

1. Sign in to the Tango portal.

2. Click Orders in the left menu. The Orders tab opens by default.

3. Click the Line Items tab.

4. Click anywhere on a line item to open the line item details.
   
   

5. Open the Details tab to confirm you have selected the correct reward. Find out the reward name and type, recipient contact information, reward value and remaining balance, etc.

6. Expand Order Details to trace the order and line item status, see the order’s origin, Reward ID, External reference ID, and ETID.
   
   

7. Expand Reward Details to see the UTID, redemption instructions, and reward credentials—focusing on the recipient's experience and fulfillment rather than the reward's origin.

8. Expand Account Details to find the group and account that funded the reward such as the Account Identifier and Account Number.
   
   

9. Go to the History tab to view delivery timeline from when the order was submitted to process and delivered. See View redemption history: Reward Link® and more.
   
    

10. Click Actions on the selected line items to: 
    
    

    • Freeze and Unfreeze: temporarily disable or enable redemption. See Freeze and unfreeze rewards.

    • Resend Reward: resend the reward. See Resend rewards.

    • View reward credentials: open the reward, print the QR codes, and copy the reward URL. See Send rewards with QR code.

    • Cancel: prevent the reward from being redeemed. See Tango Cancellation Policy.

    • Cancel and Reissue: cancel the reward and issue a replacement. See Cancel and reissue rewards.

     

Download line item data

Click Download in the upper‑right corner to export the line items currently displayed on your screen. All available columns on the page are included for the rows displayed, regardless of which columns are visible. See Download line items data.

View rewards credentials and print QR codes

To view the reward's redemption credentials and scan or print the Tango-generated QR code(s), open a line item, and click Actions > View reward credentials. You can also access the “Reward credentials” window from the Orders page by selecting an order delivered with a QR code. See Manage reward orders with Tango for details. Learn how to send QR codes in Send rewards with QR code.

More resources

• Search and filter line items in Tango orders
• Download line items data
• Search and filter reward orders with Tango
• Manage reward orders with Tango