Tango's free, self-serve portal makes it easy to send digital gift cards and payments. It's simple to use and it puts you in control with the ability to order on demand, faster. So how do you get started? Step one is to log in.
Note:
- If you do not have a platform with Tango, click Sign up on our website using the US self-serve registration or the international registration forms. A Tango representative will follow up with you after registration to discuss any questions and business needs.
- Your user profile on a Tango platform is associated with your email address. A user profile for the same email address can’t exist on two Tango platforms at the same time. If you need access to multiple Tango platforms, each platform requires its own user profile associated with a unique email address.
Tango platform environments and URLs
Most organizations have a Tango platform in a production environment, which uses live funds to send rewards to their recipients. Some organizations may also have a Tango portal in a sandbox environment for testing features before implementing them in production. The two environments directly mirror each other, only Tango sandbox platforms don't use live funds to send rewards, making them perfect for testing.
Be mindful of which environment you need to use when logging in to Tango!
The production Tango portal URL is https://portal.tangocard.com
The sandbox Tango portal URL is https://portal.sandbox.tangocard.com
Tango login methods
Depending on how you registered for Tango, you can use one of three login methods to sign in to the Tango portal:
Don't see your login method?
- Navigate to https://portal.tangocard.com/#/login
- If you don't see your preferred login method before or after entering your business email, click Show All Login Methods to see all three options.
To sign in with a username and password
- Navigate to https://portal.tangocard.com/#/login
- Enter your business email address and click Next. You may need to skip this step if you have logged in to Tango portal before.
- Enter your password and click Sign In.
- Receive a text message with your six-digit verification code.
Note: You will receive the verification code only if:
- This is your first time logging in on this device.
- You have not checked the option to remember this device for 60 days last time you logged in.
- You have logged in to this device before, but cleared cache/cookies, or logged in to another device in between before you log back to this one.
- Enter your six-digit code and click Verify.
Sign in to the Tango portal using your Google account. Users who have completed their registration with Google need to sign in with Google. When you click
Sign in with Google, you may see an option to authenticate or select your Google account to log in, or Tango will continue the log in process with the Google account that you are signed in with on your machine.
Note:
- Google Sign in is only available if you have registered using this option when creating your Tango user profile.
- If you have logged in using Google before, you may not see all the steps below.
To sign in with a Google account:
- Navigate to https://portal.tangocard.com/#/login
- Enter your business email address and click Next. You may need to skip this step if you have logged in to Tango portal before.
- Click Sign In With Google.
- Select your Google account to sign in.
- Receive a text message with your six-digit verification code.
- Enter your six-digit code and click Verify.
If your organization uses Single Sign-On (SSO) and set up their Tango platform with SSO enabled, all users must register and sign in to Tango using SSO. A Tango administrator can reach out to their Customer Success Manager (CSM) or success@tangocard.com to discuss enabling SSO for users on their platform. Read more on how to
Set up SAML SSO.
Note:
- To sign into Tango using SSO successfully, users need an entry with their company’s Identity Provider (IDP) that matches the email address used with Tango.
- Users need to have been logged into the IDP for a session lasting less than 30 days, sessions longer than 30 days may need to be restarted by logging in to the IDP again before logging into Tango.
- If you've logged in using SSO before, you may not see all the steps below.
To sign in with SSO:
- Navigate to https://portal.tangocard.com/#/login
- Enter your business email address and click Next. You may need to skip this step if you have logged in to Tango portal before.
- Click SSO Login.
- Enter your business email address and click Sign In.
- If your IDP prompts you to sign in, enter your credentials to log in to your IDP, and you will be redirected back to Tango.
- Receive a text message with your six-digit verification code.
- Enter your six-digit code and click Verify.
Sign out of the Tango portal
To sign out of Tango, click
Your Name at the bottom left of the screen and select
Sign out.
Users unable to log in to Tango
If you're experiencing issues signing in to your Tango portal, try the following steps:
- Confirm you are using the correct login method - username and password, Google, or SSO. These three methods are not interchangeable.
- Clear your browser's cache and cookies, refresh the log in page, and try signing in again.
- If you use a username and password to sign in, try resetting your password using the Forgot Password link. Read more about how to Reset your password.
- Confirm that your network's security settings have all relevant domains, URLs, I.P. addresses, and email addresses associated with Tango in an allow list. Learn more about what items to add to your allow list.
- Try signing in when connected to another network, or using a different device.
- If issues with sign in persist, reach out to your Tango administrator and request they delete your user profile and re-add it. You'll receive an invitation email where you can re-register for Tango and sign in with fresh user information.
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