The Line items page in the Tango portal displays every reward sent in your Tango orders. You can search for specific line items, filter by recipient, status, and other criteria, and view line item history and details. To open the Line items page, go to Orders > Line Items in the Tango portal.
To mange your line items such as freeze, cancel, reissue, resend rewards, view and print QR codes, see Manage line items in Tango orders. To download line item data, see Download line items data.
To search and filter line items:
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Sign in to the Tango portal.
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Click Orders in the left menu. The Orders tab opens by default.
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Click the Line Items tab.
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Select a search category such as Recipient email or any of the following categories. Use the table below to choose the most appropriate search category:
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Search Category
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Purpose
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Recipient email
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Search for a line item by recipient email address.
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Recipient first name
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Search for a line item by recipient first name.
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Recipient last name
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Search for a line item by recipient last name.
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Recipient phone number
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Search for a line item by recipient phone number.
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Reward
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Search for a line item by reward name.
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Reward ID
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Search for a line item by the reward ID. This is the unique Tango‑generated ID attached to each reward. It also includes the order ID. For example, RG230322-404886-42 is an order ID, and RG230322-404886-42-1 is a reward ID.
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Account number
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Search for a line item based on the account number.
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Campaign
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Search by campaign name. Campaign is an optional string (up to 100 characters) used in the Tango API to categorize orders for various campaigns.
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External reference ID
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Search by the External reference ID for rewards sent via the Tango API. This optional unique string (up to 100 characters) helps cross‑reference orders between your system and Tango and helps prevent accidental order duplication.
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Notes
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Search by the line item’s note message.
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Order ID
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Search by order ID, a unique Tango‑generated ID attached to each order.
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Order notes
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Search internal notes entered for the entire order at checkout in the Tango portal. For rewards sent via API, the value entered for the “Notes” field appears here.
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Purchase order number
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Search by purchase order (PO) number, an optional number used for your internal tracking.
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Sender
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Search by the sender’s email address.
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Enter the full value in the search box and press enter or click the magnifying glass 
. You may get multiple pages of results. If needed, scroll the page horizontally to see all displayed columns.
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Click Reset to remove all filters and view the full list of rewards.
Note:
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You must enter the full value you are searching for (for example, the entire email address or full phone number).
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Make sure the correct search category is selected; if Recipient email is selected and you type a name, no results are returned.
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A space before or after the email address will return no results.
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Search is not case-sensitive.
Customize columns and pagination
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Click the hamburger menu :hamburger-menu: in the table's upper-right corner to select columns.
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Drag and drop the columns to rearrange their order.
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Scroll the page horizontally to see all visible columns.
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Use Rows per page to select 100, 200, or 500 rows per page, then use the page arrows to move between pages.
Filter by delivery type and status
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Filter by the delivery type such as Digital and Mailed.
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Filter by Delivery status. Use the table below to choose the most appropriate search category:
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Delivery
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Purpose
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Shipped
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Your order has been packed and shipped. It’s in transit to the delivery address.
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Delivered
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Rewards that were successfully delivered to the recipient’s inbox.
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Pending
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Rewards that are currently being processed by Tango. It will be processed within one business day. Orders placed on Friday afternoon or over the weekend may be processed on the following Monday. The order status will change to “Complete” after delivery.
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Not Delivered
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Rewards that were not delivered because the email was bounced, blocked, or dropped. We recommend requesting a different email address from the recipient and resending the reward.
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No Value
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Rewards not currently have a status for delivery.
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Filter by line item status
Use Line item status to see rewards based on fulfillment outcome. Use the table below to choose the most appropriate search category:
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Line item status
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Purpose
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Canceled
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Rewards that were canceled. Funds have been refunded to your account. Place a new order if needed.
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Complete
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Rewards that were successfully provisioned by Tango.
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Pending
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Rewards that are currently being processed by Tango. It will be processed within one business day. Orders placed on Friday afternoon or over the weekend may be processed on the following Monday. The order status will change to “Complete” after delivery.
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Failed
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Rewards that were not able to be sent. When it happens, your account will be refunded for the value of the reward. Place a new order to ensure your reward is still sent.
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