Use Import recipients in Send rewards to send physical gift cards and prepaid cards in bulk to recipients with supported US addresses. You can enter recipient and shipping information manually or import multiple addresses at once using a spreadsheet, rather than placing individual orders.
Bulk physical shipments are best suited for large reward programs. For smaller distributions, consider sending rewards individually. Bulk physical shipments require physical cards that support bulk delivery, ship with a standard card carrier, and are eligible for ground or expedited shipping across the US PO Boxes and Rural Route Boxes are not supported.
Unlike digital rewards, which are delivered instantly by email or text using standard bulk order templates, physical rewards are fulfilled and shipped through postal carriers such as UPS or USPS, with associated delivery transit times. To send digital gift cards or Printed Reward Link® rewards instead, use the digital bulk order workflow. See Import recipients for more information. To send bulk digital or Printed Reward Link rewards instead, see Send bulk digital and Printed Reward Link® rewards with Tango.
Note:
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Promotional Visa® Prepaid Card expires in 12 months. Drive Visa® Prepaid Card expires in 6 months. Gift cards do not expire.
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Bulk shipment is required for this delivery method. Select a physical reward that supports bulk shipment before adding recipients or checking out.
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You can order both physical and digital rewards of any type in a single order.
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We support ground shipping to US addresses with USD cards.
Use cases
The following use cases are just a few examples of how you can take advantage of our bulk physical rewards shipment option:
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Employee incentives: Your company can purchase cards in bulk and distribute them as rewards during company events, for employee recognition programs, or as bonuses.
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Sales and dealer incentives: Your business can buy bulk cards to distribute among sales teams or dealers as part of incentive programs.
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Health and wellness programs: You can buy cards in bulk to incentivize employees or clients for participating in health and wellness activities.
Before you begin
Make sure physical rewards are enabled in your platform catalog. Physical card UTIDs must be added to your platform catalog before you can order them, and certain brands may require additional approval. Contact your Customer Success Manager (CSM) or success@tangocard.com if your platform catalog doesn’t include physical rewards.
Step 1: Choose a physical reward that supports bulk shipment
Start by selecting a physical reward that is eligible for bulk shipment so the order can be processed using this delivery method.
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Sign in to the Tango portal.
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From the left menu, click Send rewards.
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In Send rewards, filter by Physical delivery.
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Choose one of the supported cards for bulk shipment.
Step 2: Review the carrier
Review the default carrier option for the bulk shipment before continuing to recipient details.
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Open the physical reward and click the Standard card on carrier preview.
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Review the Standard card on carrier.
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Click Okay to close the preview.
Step 3: Add recipients
Add the recipient names, card quantities, card values, and shipping addresses for each physical reward shipment. You can enter recipients manually or use a spreadsheet to import larger orders. See Import recipients. Review each address carefully before continuing. For general recipient import instructions, see Send digital rewards by email.
Note:
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PO Boxes and Rural Route Boxes are not supported at this time.
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You can add a first name and last name for each address that you ship to. Cards are labeled with “Card Recipient” and cannot be personalized at this time. If you’re interested in personalized card labels reach out to our team at success@tangocard.com
Step 4: Proceed to checkout and choose shipping options
After adding your recipients and order details, proceed to checkout to select your payment method, signature requirement, and preferred shipping speed.
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Click Proceed to checkout and confirm.
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Select your Payment method. For other ways of payment, see Ways to pay for your Tango orders.
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Select whether or not you Require a signature for delivery.
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Select a shipping method for your bulk order:
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UPS Ground: Delivers 3–5 business days after processing
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UPS 2nd Day: Delivers 2 business days after processing
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UPS Next Day Air: Delivers 1 business day after processing
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USPS Priority: Delivers 1–3 business days after processing
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USPS First Class: Available only for orders with 1 card per address
Step 5: Place your order and use the cards
Review your final order summary, configure any order details or PO numbers, and submit your order to begin fulfillment.
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Review your order details.
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If your order includes digital items, under Digital reward delivery, choose when to deliver digital rewards.
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Enter Order details such as PO number and order notes. Order details can’t be changed after checkout.
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Click Place order.
After your order is placed, gift cards are ready to use right away.
Track your physical order shipment
Once your items ship, the tracking number will appear in the Tango portal.
To check shipping details and tracking numbers, go to the Order history > Orders page and find your order. Tracking number appears under Order details. To learn how to track your order, see Manage reward orders with Tango | Track eligible products
Can you cancel your bulk physical rewards with Tango?
No. All sales are final and non-refundable. For eligible rewards, see Manage line items in Tango orders | Take action on line items.
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