Use the Tango portal to send digital rewards by email to recipients worldwide. Available rewards include Choice products such as Reward Link®, Promo Link, and Disbursement Link, as well as gift cards and cash-equivalent options.
You need the appropriate user roles and permissions to send rewards from the Tango portal. See Roles and permissions in Tango for details.
Note:
- The Tango platform includes Reward Link® by default. To add other rewards or send rewards outside the United States, contact your Customer Success Manager (CSM) or success@tangocard.com.
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Email is the default digital delivery. Other digital delivery options such as Text, QR code, and WhatsApp delivery (🚧 Coming soon), are available only when enabled at the platform level. See Manage delivery methods.
To view email-deliverable rewards only, set the Delivery method filter to Digital delivery when browsing the catalog.
To select a digital reward:
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Sign in to the Tango portal.
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Click Send rewards from the left menu.
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Select a digital reward from the catalog.
You can use the search bar or filters at the top to narrow down your reward options. See Search and filter your reward catalog.
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Click the desired card to view its details in the panel on the right.
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Click #brands to view all redemption options for that digital reward, as well as the supported countries and currencies.
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Click X to close the window.
Next, select the delivery method.
Step 2: Select the delivery method
Determine how recipients will receive the reward. Email is the default delivery option for the Tango platform.
Next, proceed to select the digital template and customize your message.
Your platform automatically applies the default digital template before checkout. To personalize the message, select a custom template or add a unique note for your recipients. See Send personalized messages with rewards.
Best practices:
Use a custom digital template instead of the standard template (ETID E000000) when possible. The standard template delivers rewards but uses the generic "Tango Card" as the sender name rather than the specific sender.
To customize your delivery message:
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Click the template box to select a different digital Template or add a personalized message.
A notification message appears if the selected template is not the default template of your account.
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Review the template changes in the preview pane and click Apply updates.
Note:
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Select the template before adding a personalized message or editing the "From Name". Changing the template after entering updates will clear your changes.
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The template you select applies to all recipients added before you click Proceed to checkout or Add to cart. You can customize templates for individual rewards from the cart before finalizing your order.
You can add recipients one at a time or import multiple recipients from a spreadsheet. For email delivery, each recipient must have a valid email address.
A. To add recipients individually:
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In the Recipients section, enter the reward’s Amount, recipient’s First name and contact information.
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Click + Add row to add recipients. You can add one row or multiple rows (such as, 10, 25, or 50) at a time.
B. To import recipients in bulk:
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Click Import recipients.
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Select a .CSV or .XLSX file from your computer containing the amount, name, and contact information and click Open.
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Under Map your columns, use the dropdowns to map each column from your file to the correct recipient property. For details, see Import recipients.
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Click Import recipients. All the recipients show up in your Tango portal.
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Enter a unique Amount for each row or click Apply to all to set the same value for all.
Review your order, select a payment method and delivery, then place your order.
To place order:
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Review the recipient information and amounts, then select one of the following:
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Proceed to checkout: Select this option to view your order summary and payment options before placing your order.
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Add to cart: Select this option to continue shopping. You can Edit or Delete items in the cart before checkout. When you edit a reward in the cart, changes to its digital template apply only to that reward.
- Select the correct Payment method. The last-used payment method remains the default until you change it.
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Select Deliver now or Deliver later. See Send rewards with scheduled delivery.
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Add optional Order details:
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Click Place order.
You’ll be routed to the Order history page where you can check the status of your order. See Manage rewards orders with Tango or more information.
Note:
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Based on the selected Tango account, payment options such as credit cards registered to that account and the current balance are displayed.
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Once a reward is sent, the reward’s notes and details cannot be changed. Rewards cannot be redirected to anyone other than the original recipient. Review all details carefully before placing your order.
How recipients receive their reward
Recipients receive an email from the configured sender name. If you use the default ETID (E000000) in your template, the sender name appears as “Tango Card.” The email includes your message, a redemption link or button, and instructions based on the reward type.
Viewing multi-currency orders at checkout
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If your cart contains rewards in multiple currencies, the total appears in your Tango account’s default currency. For example, if your default currency is US dollars, checkout shows the combined value of all rewards in USD.
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If all rewards in your cart use the same foreign currency, the order summary displays the total in both that currency and your default currency—for example, €100.00 ($104.84).
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