Send digital rewards by email

With the Tango portal, you can send various digital rewards—including Choice products (Reward Link®, Promo Link, and Disbursement Link), gift cards, and cash equivalent —to recipients worldwide via email. The platform’s flexible catalog lets you customize rewards to fit your organization’s needs.

 

For larger campaigns, bulk sending and additional delivery options are available. To send rewards to more recipients in a single order, see Send bulk physical rewards with Tango.

This guide walks you through sending digital rewards, from selecting and customizing your reward to managing recipients and completing your order in a few steps. For Printed Reward Link® and physical delivery, see Send Printed Reward Links with Tango.

Step 1: Select a digital reward

Browse the catalog, select your preferred reward, and review any available redemption options. To view only email-deliverable rewards, set the Delivery filter to Email delivery. Once you’ve made your selection, you’ll move on to customize your message and enter recipient details.

To select a digital reward:

1. Sign in to the Tango portal.

2. Click Send rewards from the left menu.

3. (Optional) Use the search bar or filters at the top to narrow down your reward options. See Search and filter your reward catalog.
   
   

   Note: 

   Set the delivery filter to “Email”. Physically mailed rewards are labeled as “Printed” or “Plastic.”

    

    

4. Browse the catalog and select a reward by clicking on it.
   For rewards with multiple redemption options (such as Reward Link®), click View redemption options to preview available brands. Search and filter your reward catalog.

5. Select Email for delivery if not already selected. Email is the default delivery method.
   Next, you’ll proceed to select the digital template and customize your message.

Step 2: Customize your messages

Your platform automatically applies the default digital template before checkout. However, you can personalize the message by selecting a custom template or adding a unique note for your recipients. 

To customize your message:

1. Click the Template box under “Email delivery method” to preview and select from available digital templates. See Create digital templates.
   
   

2. Review your changes in the preview pane and click Use template. The template you select here applies to all recipients added before clicking Proceed to checkout or Add to cart. You can further customize templates for individual rewards from the cart before finalizing your order. For more information on personalized message and also for advanced customization, such as editing the subject line or sender name, see Send personalized messages with digital rewards.

Step 3: Add recipients

You can add recipients individually or import recipients from a spreadsheet for faster entry. For email delivery, you must have an email address.

To add recipients:

1. Enter the reward Amount, recipient's First name, and Email address.
   Recipient last name and Notes (internal) are optional.
   
   

   Best practices:

   Internal Notes are for internal tracking only and are not visible to recipients. Use them consistently for reporting and auditing—it makes filtering and reviewing orders easier later. See Manage line items in Tango orders.

2. (Optional) Click the plus sign (+) under Recipients  to add more recipients. For more than 15, we recommend to use bulk order. See Send bulk digital and printed rewards with Tango.

3. (Optional) Click Import recipients and upload a .CSV or .XLSX file. Only rewards delivered by email support recipient import. See Import recipients.

Step 4: Place order

You can now review your order, edit your cart if needed, and select the payment method to place your order:

To place your order:

1. Review all recipient details, reward amounts, and your selected message template.

2. Select one of the following options:

   • Add to cart: Edit or delete any items you no longer need. Changes to the digital template will apply to that reward only.

   • Proceed to checkout: View the order summary and check out all items in the cart where you can click Place order.

3. In the shopping cart, click Edit or Remove next to each recipient, then click Checkout.

4. In the Checkout page, make sure you’ve selected the correct Tango Account and payment method.
   
    

   • Click Add payment method to add a new credit card in the account.

   • Click Add Funds to account to deposit or transfer funds.
     
     

     Note: 

     Based on the selected Tango account, you will see payment options such as credit cards registered to the selected account, and the current account balance. The last used payment method remains as default until changed.

5. Enter Additional order information:

   • Order PO Number: Add the order PO number for your internal tracking (optional).

   • Order Notes: Add any notes that apply to the entire order (optional).

6. Click Place order.
   You're routed to the Order summary page where you can check the status of your order.

   • For more on order statuses, see Order, reward, and email statuses in Tango.

   • To edit or delete rewards, see Edit or delete items in the cart.

   • To schedule delivery, click Deliver now then pick a future date and time. Click Schedule delivery to confirm. See Send rewards with scheduled delivery.

 

Once a reward is sent, its notes and details cannot be changed. You can only update the recipient's email address if it was entered incorrectly. Rewards cannot be redirected to anyone other than the original recipient. To avoid issues, review all the details carefully before placing your order. See Send rewards FAQs for common questions.

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More resources

• Search and filter your reward catalog
• Create digital templates
• Resend rewards
• Cancel and reissue rewards
• Freeze and unfreeze rewards