Tango accounts hold your funds. Each order you place draws from the balance in its account. If you have multiple accounts for different programs, you have to fund each account separately. There are multiple ways to pay for your Tango orders and rewards: pre-fund your Tango account or pay at checkout.
Note:
All transactions are managed at the account level. If you want to keep funds separate for different programs (such as an employee-incentive program or a customer-referral program), we recommend using different accounts. Learn About Tango accounts and groups.
Pre-fund your account
Before you send rewards with Tango, your account needs to have sufficient funds for the transactions. There are multiple ways to pre-fund your Tango account:
| Pre-fund with | Description |
| Bank Account |
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Add a bank account to your Tango account and use funds from a connected bank account to pre-fund the Tango account.
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You can transfer funds from a bank account immediately once it has been successfully added to your Tango account. It may take five to six (5-6) business days to process the transaction before the funds become available to place orders. See Pre-fund with your bank account
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| ACH/Wire |
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To pre-fund your Tango account, initiate a transfer from your bank using ACH or Wire. Both ACH and Wire can be completed online or in person at your bank. The ACH and Wire details required by your bank are available in the Tango portal. See Pre-fund your account with ACH or Wire .
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ACH is for US customers only and takes 3-5 business days to process once the Tango Funding team receives the confirmation of ACH payment from your bank.
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Wire transfer is for US and international customers and takes about 1-2 business day to process once the Tango Funding team receives the confirmation of Wire payment from your bank. See Pre-fund your account with ACH or Wire.
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| Credit Card |
Use a registered credit card on your Tango account to pre-fund your account immediately. There is a 3.5% processing fee for credit card transactions.
See the following guides:
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| Physical Check |
Send physical checks to pre-fund your Tango account. Once the check has been received by mail, it processes within seven business days. See Fund by check.
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Pay at checkout
You can pay for your rewards at the time of checkout for a fast and easy checkout experience. We offer the following options:
| Method | Description |
|---|
| Credit cards |
Use a registered credit card on your Tango account to pay for your rewards at checkout . You can also register a credit card at checkout if you have Manage Permissions for Funding. There is a %3.5 processing fee for credit card transactions. See the following documents:
• Pay at checkout
• Register credit cards
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| Pre-funded balance |
Pay with your Tango account’s pre-funded balance. If there aren’t sufficient funds available, you can deposit funds, or transfer between two active Tango accounts on the same platform that use the same currency. You must be a Tango user with Manage Permissions for Funding to transfer funds.
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Request an invoice
Use Tango portal to generate a self-service or pro-forma invoice as the preliminary or estimated bill of sale prior to finalizing your order. Go to Funding > Wallet, then click Request an invoice. See Generate self-service invoices for full instructions.
For a more customized invoice, contact funding@tangocard.com with the following information. The Tango funding team will reply within one business day:
| What's needed | Details |
|---|
| Tango account number | See how to Find your Tango account number |
| Invoice amount | The desired amount you would like to deposit in your Tango account |
| Contact email | If different than the requester’s email address |
| Any additional details | Such as Purchase Order (PO) number, etc. |
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