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Pre-fund with your bank account

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You can pre‑fund your Tango account using a bank account. Funds become available after the transfer is received and processed. To pre-fund via bank account, you must be a signer on the bank account (either the owner or an authorized user) and have the required Tango permissions.

You can also pay for rewards at checkout at any time using a registered credit card or an existing pre‑funded balance. See Pay at checkout for a fast and easy checkout experience. For additional payment options, see Ways to pay for your Tango orders . Having trouble connecting a bank account? See our Funding FAQ.

 

Feature availability:

This feature is available only when both the Tango account and bank account are in USD, and the bank account is located in the US. To add funds from an international bank account, see Pre-fund your account with ACH or Wire. Tango accounts in other currencies such as EUR, CAD, or GBP cannot connect a bank account as a funding method at this time.

Note:
  • You must be the signer of the bank account and have Entire organization access and Manage permissions for Funding & payments to connect a new bank account. See Roles and permissions in Tango .

  • You can initiate transfers from a bank account immediately once it has been successfully added to your Tango account. However, it may take 5-6 business days to process the transaction before the funds become available to place orders. Transactions are marked as "Pending" until the funds clear the bank. Contact your Customer Success Manger (CSM) or success@tangocard.com if the status has been pending more than five business days.  

  • If a Tango account has a Line of Credit (LoC), you cannot connect a bank account or pre-fund that account using a bank account. This limitation is implemented at the Tango account level, not across your entire platform. See Funding FAQ.

Step 1: Connect a bank account

You can pay for rewards at checkout using a credit card or existing account funds, or you can pre‑fund your Tango account using a bank account. You can’t select a bank account directly as a payment method at checkout. Instead, you first deposit funds from the bank account into your Tango account balance, then use that balance to place orders.

Note:
 
For users who signed up on or after July 8, 2025, all bank‑account creation must go through CSM regardless of permissions. Contact your Customer Success Manger (CSM) or success@tangocard.com with the request to connect a new bank account for you.

To connect a bank account to your Tango account:

  1. Sign in to the Tango portal.

  2. Click your account name located at the top left corner of the screen and select the right account.

  3. Click Payment methods on the left navigation menu.

  4. Under Ways to pay, click Connect a bank account, or click Add a card or bank then Connect a bank account.

     

  5. Enter Account number, Routing number, Name on account, and Company phone number. If your account number contains fewer than eight digits, prefix it with “0”.

  6. Enter the billing address and click Continue.
     

    Note:
    Each Tango account on your platform has its own ACH funding limit, which resets 24 hours after the last transaction. If the same bank account is connected to multiple Tango accounts, each Tango account has its own funding limit; there is no shared limit on the bank account itself. Your financial institution may also have ACH limits that impact how much you can fund in a day. Contact your Customer Success Manager (CSM) or success@tangocard.com for more information.

     

  7. Enter the Amount number.

  8. Select either:

      • All users with account funding permissions—Shows current users with funding permissions.

      • Select authorized users—Add authorized users who have funding permissions by name or email address. By default, you are the only user allowed to fund Tango accounts using this bank account. You can add additional users if needed.

  9. Click Continue.

  10. Read the “Electronic Funds Transfer authorization” and acknowledge if you are a signer on this account. If not, click Decline and exit.

  11. Click Agree. A message shows that your account is successfully connected.

 

Step 2: Pre-fund using the bank account

Next, follow the instructions below to pre-fund your Tango account using funds from a connected bank account.

To pre-fund using the bank account:

  1. Sign in to the Tango portal.

  2. Click your account name located at the top left corner of the Tango portal and select the right account.

  3. Click Payment methods on the left navigation menu.

  4. Go to Add or transfer funds.

  5. From the list of available Funding methods on the account, select the bank account you’d like to use.

  6. Enter the Funding amount you would like to deposit.

  7. Click Deposit funds.

  8. Review the deposit details and click Confirm.

 

 


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TitlePre-fund with your bank account
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