Here are the most frequently asked questions about funding rewards with Tango:
Q: How do I request an invoice?
Email funding@tangocard.com with the following information to request an invoice. The Tango funding team typically responds within one business day:
- Tango account number—see our instructions in Access your Tango Account number.
- Invoice amount
- Contact email—if it’s different than the requester
- Additional details such as Purchase Order number (PO#)
Q: How can I pay for my Tango reward orders?
There are multiple ways to pay for your Tango reward orders:
Learn more about how to Register a credit card.
Q: I just funded my account. How long before the funds are available?
Depends what method of funding you have used:
|
Method
|
Processing time
|
Notes
|
|---|
| Credit card | Once payment is received, we process it within 1 business day. | 72 hours to be approved and ready to transact for newly registered credit cards. |
| ACH | Once payment is received, we process it within 1 business day. | 2-5 business days until we receive the funds from your bank. |
| Wire transfer | Once payment is received, we process it within 1 business day. | 1-2 business days until we receive funds from your bank. |
| Physical check | Once payment is received, we process it within 1 business day. | 7 business days if it’s the first time a check is received from the customer. |
Q: I have unused funds in my Tango account. How can I request a refund?
Only platform administrators with funding permissions can request a refund. Email funding@tangocard.com with your request and include the following information. The Tango funding team typically responds within one business day:
- Tango account number—see Access your Tango Account number
- Amount to be refunded
- Refund method—wire or check
- Banking details for wire transfer or name and address to mail the check to
Q: Can I move funds between my accounts?
It is possible to transfer funds between different accounts on the same Tango platform, that are in the same currency. See Transfer funds on a Tango platform.
To transfer funds between accounts on different platforms, or accounts that are in different currencies, email funding@tangocard.com to request a fund transfer between accounts and include the following information:
- Name of Tango platform(s)
- Tango account numbers for both accounts between which the funds need to be transferred—see Access your Tango Account number. Remember to specify the "From" account and "To" account.
- The amount to be transferred including currency
The Tango funding team typically responds within one business day.
Q: Why can't I add a bank account?
Are you a Line of Credit (LoC) user? Have you checked the Consumer Reporting Agency Notice?
- Only USD Tango Accounts can add a bank account as a funding method.
- If you are a Tango user with LoC, you cannot add a bank account or Pre-fund your account using a bank account. This limitation is implemented at the account level only, and not at the platform level. See Pay with bank account. [link]
- If you are not a LoC user and still encounter issues adding a bank account or pre-funding using your bank account, check your banking information and try again. The Consumer Reporting Agency Notice provides important information regarding setting up and using bank accounts. For more questions, contact your Customer Success Manager (CSM) or success@tangocard.com.
