You can pay for rewards at checkout, or pre-fund your Tango account with a credit card. In both cases, add the credit card to your Tango account first. See Create Accounts and Groups.
When you add funds using a credit card, the transaction will always be processed in the currency of the Tango account you selected—not in the currency of the rewards you plan to send, or the currency of the credit card itself. Tango only supports credit cards that have a billing address in the United States, Canada, United Kingdom, or Australia. Contact a Customer Success Manager (CSM) at success@tangocard.com with questions about adding a credit card with an international billing address.
Note:
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You must have “Manage” permissions for Funding & Account Balances to add a credit card.
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You can register up to 10 credit cards per account. Audit your saved cards every 60 to 90 days and remove expired or unused ones.
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If you delete a credit card from your Tango account, you must wait until the registration period ends before adding it again.
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Credit card transactions incur a 3.5% processing fee. ACH or wire payments provide alternative funding options without processing fees. See Pre-fund your account with ACH or Wire.
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Tango accounts default to USD. American Express and Discover cards can add funds only to accounts set to USD.
You can add a credit card through the Funding page or at checkout. Here’s how:
Add a credit card under funding
You can use a credit card as a payment method to pre-fund your account or pay at the checkout. Follow the instructions below to add a credit card to your Tango account. If you have multiple Tango accounts, select the account before adding the credit card:
To add a credit card under Funding:
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Sign in to the Tango portal.
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Verify that you are logged into the correct account. Click your account name located at the top left corner of the screen and select the right account.
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With the right account selected, click Funding on the left menu. All credit cards registered to the selected account are shown on this page.
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Under Wallet, click Add credit card.
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Fill out the credit card information exactly as it appears on file with your card issuer. Inconsistent details may cause registration errors. For example, Ste 300 is invalid if entered as Suite 300, and #504 is invalid if entered as Apt 504.
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Go to Receipts and enter email addresses to notify recipients whenever this credit card adds funds to the account. The primary user's email populates by default. You can add up to five email addresses, separated by commas.
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Click Save credit card.
You can add the credit card to your account. A receipt is automatically emailed to the user who initiates the funding. You can also download the credit card receipts from the Funding History page. See View funding history in Tango.
Note:
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When you sign up for a new Tango platform, registration may take up to three business days. During this period, you can pay for your reward using the added credit card, but the payment and order remain Pending until platform registration completes. Contact a Customer Success Manger (CSM) at success@tangocard.com if the status has been pending more than three days.
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Tango displays the last four digits of registered credit card on the Funding page after the card is registered, but doesn't store the entire card number.
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Include a nickname for the credit card so the card can be easily identified by other users.
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Users with “View” or “Manage” permissions for Funding & Account Balances are able to see the credit card.
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You can edit the primary email address only when registering the credit card. Once the credit card is registered, you have no choice but to delete the credit card on the Tango account and re-register it with the updated primary email address.
Add a credit card at checkout
Follow the instructions below to register a credit card as a payment method. You can register a credit card when placing an order via the checkout page. If you have multiple Tango accounts, make sure you determine the account first before registering the credit card:
To add a credit card at checkout:
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with rewards in your shopping cart go to Checkout.
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Click Add payment method > Add Credit card.
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Fill out the information exactly as it is on file with your card issuer.
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Enter Additional emails to receive notifications each time this credit card is used to pre-fund. You may add up to five email addresses, separated by commas.
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Click Save credit card. You added the card.
A receipt is emailed automatically to the user who initiates the funding. You can also download the credit card receipts from the Funding > History page. See Download credit card transaction receipts.
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