You can pay for rewards at checkout using an saved credit card. You can also pre-fund your Tango account by adding funds with a saved credit card, which will be applied to your account balance. In both cases, you must first add the credit card to your Tango account. For details, see Create Accounts and Groups.
When you add funds using a credit card, the transaction will always be processed in the currency of the Tango account you selected—not in the currency of the rewards you plan to send, or the currency of the credit card itself. Tango supports credit cards with billing addresses in the United States, Canada, the United Kingdom, or Australia only. Contact a Customer Success Manager (CSM) at success@tangocard.com with questions about adding a credit card with an international billing address.
Note:
-
You must have the Entire organization access and Manage permissions for Funding & payments to add a credit card.
-
You can register up to 10 credit cards per account. Audit your saved cards every 60 to 90 days and remove expired or unused ones.
-
If you delete a credit card from your Tango account, you must wait until the registration period ends before adding it again.
-
Credit card transactions incur a 2.9% processing fee. ACH or wire payments provide alternative funding options without processing fees. See Pre-fund your account with ACH or Wire.
-
Tango accounts default to USD. American Express and Discover cards can add funds only to accounts set to USD.
Add a credit card under Payment methods
Add a credit card to your Tango account so it's ready whenever you need to pre-fund your balance or pay at checkout. To add a credit card, go to Payment methods. If you have multiple Tango accounts, make sure you select the correct account first.
To add a credit card under Payment methods:
-
Sign in to the Tango portal.
-
Click the account switcher at the top of the left menu, then select the correct account.
-
Go to Payment methods on the left navigation menu. All credit cards added to the selected account are shown on this page.
-
Under Wallet, click Add credit card.
-
Fill out the credit card information exactly as it appears on file with your card issuer. Inconsistent details may cause registration errors. For example, Ste 300 is invalid if entered as Suite 300, and #504 is invalid if entered as Apt 504.
-
Scroll down to Receipts and enter email addresses to notify recipients whenever this credit card adds funds to the account. The primary user's email populates by default. You can add up to five email addresses, separated by commas.
-
Click Save credit card.
Once saved, the credit card is available for use immediately. A receipt is automatically emailed to the user who initiates funding. You can also download receipts from the Funding history page. See View funding history in Tango.
Note:
-
When you sign up for a new Tango platform, account registration may take up to three business days. During this period, you can pay for your reward using the added credit card, but the payment and order remain Pending until platform registration completes. Contact a Customer Success Manger (CSM) at success@tangocard.com if the status has been pending more than three days.
-
Tango displays the last four digits of the credit card on file in the Funding history page after the card is added. It doesn't store the entire card number.
-
Include a nickname for the credit card so the card can be easily identified by other users.
-
Users with View permissions for Funding & payments can see account balances, funding history, and download receipts. Manage permissions are required to add, edit, or delete credit cards and to add funds.
-
You can edit the primary email address only when adding the credit card. Once the credit card is added, you have no choice but to delete the credit card on the Tango account and add it again with the updated primary email address.
Add a credit card during checkout
You can also add a credit card while placing an order. The card is saved to your account for future use. Make sure you've selected the correct Tango account before proceeding.
To add a credit card during checkout:
-
with rewards in your cart go to Checkout.
-
Click Add payment method > Add Credit card.
-
Fill out the information exactly as it is on file with your card issuer.
-
Enter Additional email addresses to receive a notification each time this credit card is used to add funds. You can add up to five addresses, separated by commas.
-
Click Save credit card. You added the card.
A receipt is emailed automatically to the user who adds funds. You can download the credit card receipts from the Funding history page. See Download credit card transaction receipts.
More resources
