Information

Answer

You can pay for your rewards at checkout, or pre-fund your Tango account using various methods. See Pay at checkout for a fast and easy checkout experience. To pre-fund your Tango account with a credit card, you must add it to your Tango account first. There is a 3.5% processing fee for credit card transactions. You can check the status of your credit card transaction after you pre-fund your Tango account.

Note:

You can use a new credit card immediately after adding it to your Tango account. Tango reviews and processes transactions by the next business day, but review for newly added credit cards may take up to two business days. During this period, your order is marked as Pending. See Orders and Reports FAQ to learn why. Contact your Customer Success Manager (CSM) or success@tangocard.com if the status remains pending more than three days.
Default credit card funding limits apply to each credit card account on your platform. Other funding methods, such as Wire, ACH, or checks, have no funding limits. Contact your Customer Success Manager (CSM) or success@tangocard.com for details.
Tango sends a real-time notification to the designated email address when funds are deposited in your production account. See Set up funding notifications for more information.

Before You Begin

Ensure your credit card is added to your Tango account. See how you can Add credit cards.
Confirm you are logged into the correct Tango account.

Follow the instructions below:

Step 1: Deposit funds with the credit card

Sign in to the Tango portal.
Click your account name at the top left corner and select the correct account.
Click Funding on the left menu.
Go to Wallet, and click Add funds next to the Account balance.
Enter the Funding amount.
Click Deposit funds.
The system will calculate the Fee (3.5%) and display the total payment amount. A confirmation message appears, and a funding confirmation email will be sent to the designated recipients. You can update the credit card notification recipient list under Funding > Add Credit Card > Receipts. See Set up credit card notifications.

Step 2: Check the status of your credit card transaction

Sign in to the Tango portal.
With a right account selected, click Funding.
Click the History tab.
Click the transaction to open the Details panel.
In the Details panel, check the Status of your credit card transaction: Processed, Pending, or Declined. Learn how to Download credit card transaction receipt.