Check out our most frequently asked questions for email templates:
Q: Can I send test emails to myself?
Yes. You can send a test email to yourself by going to 
Templates on the left menu panel. Click 
next to a template and select Send Test Email from the menu. See how to Manage reward templates.
Q: Can I have multiple custom email templates?
Yes. You can create multiple custom email templates for every occasion. You may have one default email template for your Tango platform, one default for group A, one default for group B, and one default for account A. The account default template overrides its group’s, and the group’s default overrides the platform’s default template. In the absence of account’s and Group’s default templates, the platform default template will be applied. If you don’t have any default templates, the standard Tango email template will be used.
Q: What email address are rewards sent from?
Rewards are sent from noreply@tangocard.com. We recommend recipients check their spam folders and make sure there are no filters blocking messages from noreply@tangocard.com.
Q: How can I change the logo in my customized template?
Tango enables you to create your own branded email templates on your platform by using custom header images. Header images need to be 650 X 150 pixels and either a .JPEG or .PNG format.
Learn how to Create an email template.
Q: Why is my email banner too large in the reward emails I send?
Uploaded banner images (which will appear at the top of your reward emails) must be 650 X 150 pixels and either a .JPEG or .PNG format. If a banner image is not the correct dimensions, the image may appear distorted in the reward email.
Q: How do I customize a message in the body of my email?
Tango email templates are able to be customized to fit your needs. Learn how to Create an email template and Send personalized messages with rewards.
Q: Can I change the redemption text for a reward?
No. You cannot change the redemption text and instructions for rewards. The redemption text is unique to each reward and created by the reward distributor. It is included in all reward emails based on the reward and can't be altered.
Q: How do dynamic tags work?
A dynamic tag is a dynamic field inserted into email templates that enables custom messaging to be inserted into each reward email. Learn how to Use dynamic tags in email templates.
Q: Can I create my own dynamic tags?
No. Altering dynamic tags, or creating custom dynamic tags, may result in email template issues or order failure.
Q: Is there a character limit for the message body?
Yes. The message body can have a maximum of 3,000 characters.
Q: What if I don't want to create an email template?
No problem. Every platform comes with a standard Tango email template that is named Tango Standard Template. The Tango standard email template ID (ETID) is E000000 and can be used as a default email template in the absence of your custom email template. See What is an ETID? You can use the Tango standard template to quickly send rewards to your recipients with your special message and the Tango logo. You cannot edit or delete the standard email template. See how to Send personalized messages with rewards.
More resources:
