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Send personalized messages with rewards

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Did you know that you can personalize the email messages that accompany your digital rewards? Whether you're using the default email template or a custom one, you can add a personalized message to individual rewards or apply the same message to all rewards in your order:

Approach

 

What

 

When

 

How

 

Bulk upload

 

Add a personalized message to all rewards

all rewards or line items

Before sending items to the cart

Select one email template, customize, and apply to all rewards in the cart

 

Use the ETID and Message columns

Add a personalized message to specific rewards

One specific reward or line item

While reviewing the cart

Select an email template, customize, and apply to a specific reward or line item in the order

 

Use the ETID and Message columns

Add a personalized message to all rewards in one order

Before sending items to the cart, you can select and apply a single email template with a custom message to all rewards in one order. The message you enter will be applied to every reward added to the cart at that time. Make sure to select the email template after selecting your rewards and before proceeding to the cart.

To add a personalized message to all rewards in one order:

  1. Sign in to the Tango portal and select rewards for email delivery.

  2. Select the rewards you want to include in your order (using Email delivery).

  3. Before going to the shopping cart, click the link labeled Click to preview or update template under the Delivery method. 

    Customize and edit email templates when ordering  

  4. In the email template, personalize the Subject (reward’s name) and Message (limit 3000 characters) fields. The From Name (email sender) field will update the value for any {{from_name}} tags you have in your template.

    Customize email subject, message, and from name.  

    Note: Redemption instructions for the reward is tied to the reward and cannot be changed.


  5. Click Apply Template to go back to the cart.
  6. Click Proceed to Checkout and place order. See how to Send digital rewards with Tango.

Add a personalized message to an individual reward in one order

While reviewing the cart, you can include a personalized message to a single email template and apply it to a selected reward in that order. Click Customize and edit template next to the reward while viewing the items in your shopping cart—prior to checkout. Make sure you're in the View All Recipients mode to access the customization option. See Send digital rewards with Tango for more information.

To add a personalized message to an individual reward in one order:

  1. Sign in to the Tango portal and select rewards for email delivery.
  2. Select the rewards you want to include in your order (using Email delivery).
  3. In the cart, click the link labeled Customize and edit template next to a reward. Make sure you are in the View all recipients mode.

     

  4. In the email template, personalize the Subject (reward’s name) and Message (limit 3000 characters) fields. The From Name (email sender) field will update the value for any {{from_name}} tags you have in your template.

    Note: The Redemption instructions for the reward is tied to the reward and cannot be changed.

     

  5. Click Apply Template to go back to the cart.
  6. Click Proceed to Checkout and place order. See Send digital rewards with Tango. 

Add personalized messages with bulk order

When using bulk order upload to send rewards in bulk, use the ETID column to specify the email template ID you want to apply. To personalize the message for each reward, enter your custom text in the Message column. This allows you to tailor both the email template and the message for every individual reward in the order. See What is an ETID? and Send bulk digital and printed rewards with Tango (bulk mobile coming soon). 

More resources

TitleSend personalized messages with rewards
URL NameHowtoAddaCustomMessagetoaRewardEmailIndividualOrders
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