Tango supports mobile reward delivery, allowing you to send digital rewards by text message to recipients in the United States and Canada. Rewards include Choice products (Reward Link®, Promo Link, and Disbursement Link), gift cards, and cash equivalent options.
You must have the right user roles and permissions to send rewards in the Tango portal. For text delivery, mobile reward delivery must be enabled for your platform, the selected reward must support text delivery, and you must confirm recipient consent during checkout. See Enable mobile reward delivery.
Note:
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Mobile reward delivery settings apply organization-wide to all accounts.
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Not all rewards support text delivery. If the selected reward is not eligible, Text is disabled on the Send rewards page.
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Text delivery is only available for U.S. and Canadian phone numbers with the +1 country code.
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If a Choice product reward is not eligible for text delivery, recipients must provide their email address when viewing the catalog.
What’s included in this page?
To view text-eligible rewards, start from the digital rewards catalog. You can use search and filters to narrow down your reward options, then confirm that Text is available after you select a reward.
To select a digital reward:
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Sign in to the Tango portal.
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Click Send rewards from the left menu.
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(Optional) Use the search bar or filters at the top to narrow down your reward options. Set the Delivery method filter to Digital. See Search and filter your reward catalog.
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Select a digital reward from the catalog. For rewards with multiple redemption options, such as Reward Link®, click the link in the reward box to preview available brands.
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On the next page, select Text as the delivery method. Text only appears when the selected reward supports text delivery.
Select a text template or personalize the message before you add recipient details. Your platform automatically applies the default digital template.
To customize your text message:
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Click the template box to select a text template or personalize your message.
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Review the selected template and message fields.
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Apply the template before entering recipient details. Changing the template after entering message or sender details may clear your changes.
Best practices:
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Use a custom digital template instead of the standard template when possible. Standard templates deliver rewards but may use a generic sender name.
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For more information about custom messages and templates, see Send personalized messages with rewards.
Enter the reward amount and recipient information. For text delivery, each recipient must have a valid U.S. or Canadian mobile phone number with the +1 country code.
To add recipients:
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Enter the reward Amount, recipient's First name and mobile Phone number.
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(Optional) Enter the recipient’s Last name and internal Notes.
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To add more recipients, use one of these options:
Note:
Notes are for internal tracking only and are not visible to recipients. Use them consistently for reporting and auditing. Internal notes can be viewed from the Orders page.
Review your order, confirm recipient consent for text delivery, and select a payment method to place your order.
To place your order:
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Review all recipient details, phone numbers, reward amounts, and your selected message template.
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For checkout, select one of the following options:
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Add to cart: Select this option to continue shopping. You can Edit or Delete items in the cart before checkout. Changes to the digital template apply only to that reward.
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Proceed to checkout: Select this option to view your order summary, payment options, schedule delivery, or place your order.
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Select the recipient texting consent checkbox to confirm you have permission to send the reward by text. Consent is required before sending rewards by mobile delivery.
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Select the correct Tango Account and payment method. You can use available account balance or a registered credit card, add a new credit card, or add funds to the account.
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Enter Additional order information:
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Click Place order.
You’ll be routed to the order summary page where you can check the status of your order.
Note:
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Based on the selected Tango account, you will see payment options such as credit cards registered to that account and the current balance. The last used payment method remains the default until you change it.
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Once a reward is sent, the reward’s notes and details cannot be changed. Rewards cannot be redirected to anyone other than the original recipient. Review all details carefully before placing your order.
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You can add multiple rewards to your cart before checking out. However, uploading a bulk order replaces existing items in your cart. See Send bulk digital and Printed Reward Link® rewards with Tango.
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If your cart has rewards in multiple currencies, the total displays in your Tango account's default currency. For example, if your default currency is US dollars, the checkout page shows the combined value of all rewards as USD.
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If all rewards in your cart use the same foreign currency, the order summary displays the total in that currency and your default currency. For example: €100.00 ($104.84).
After you place the order, the recipient receives a text message from a Tango phone number with the reward amount and a URL to redeem. Here’s an example:
In your shopping cart and order history, text rewards show as digital delivery with the recipient’s phone number. To check delivery status, go to Orders or the Line Items tab in Order history. Select Recipient phone number and enter the phone number to search.
For more information, see Manage reward orders with Tango and Manage line items in Tango orders.
More resources:
