Tango supports mobile reward delivery, allowing you to send digital rewards directly to mobile recipients via text message (to their U.S. or Canadian mobile numbers). To use text for delivery, you must enable mobile reward delivery for your platform. See Enable mobile reward delivery.
Note:
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To send digital reward via text, mobile reward delivery must be enabled for your platform. Once enabled, it applies to all accounts in your organization and platform.
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Not all rewards support text delivery. The Tango unique template ID (UTID) must specify the delivery method above. If a reward is ineligible, Text is disabled on the Send rewards page.
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Text delivery is only available for U.S. and Canadian phone numbers (+1 country code).
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If a Choice Product reward isn’t eligible for text delivery, recipients must provide their email when viewing the catalog.
Send rewards via text
Confirm mobile reward delivery is enabled for your platform. See Enable mobile reward delivery for instructions. Also make sure the selected reward supports text (UTID allows text delivery).
To send rewards via text:
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Sign in to the Tango portal.
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Click Send rewards from the left menu.
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(Optional) Use the search bar or filters at the top. Set the Delivery method filter to Digital to narrow down your search. See Search and filter your reward catalog.
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On the next page, select Text as the delivery method. Text only appears if the selected reward’s UTID supports text delivery.
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Choose a digital template and (optionally) customize your message.
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Enter recipient details and reward amounts. Enter a valid U.S. or Canadian mobile phone number (with +1 country code).
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Review your cart and complete checkout.
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Select the recipient texting consent checkbox to confirm you have permission to send the reward via text. Consent is required before sending rewards by mobile delivery.
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Click Place order. For detailed screenshots and step‑by‑step instructions for these shared tasks, use the email guide: Send digital rewards by email.
How rewards are delivered by text
After you place the order, the recipient gets a text message from a Tango phone number with the reward amount and a URL to redeem.
In your shopping cart and order history, these appear as digital delivery with recipient phone number. You can check the delivery status under Orders >Orders or Orders > Line Items . Select Recipient phone number and enter the phone number to search. Partial numbers are acceptable.
Manage rewards sent via text
Freeze, resend, cancel, and cancel & reissue
You can freeze and unfreeze, cancel, cancel and reissue, or resend text rewards. Go to the Orders or Line Items tab, find the reward, and click Actions.
Refer to the following resources for detailed step-by-step instructions:
Tango allows you to switch delivery methods to resend rewards as needed. If a reward is eligible for text delivery, you can simply choose Action > Resend reward, then select Text, even if it was originally sent via email delivery.
More resources:
