Tango supports mobile reward delivery, allowing you to send digital rewards by text message to recipients in the United States and Canada. Rewards include Choice products (Reward Link®, Promo Link, and Disbursement Link), gift cards, and cash equivalent options.
Note:
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Mobile reward delivery settings apply organization-wide to all accounts.
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Not all rewards support text delivery. If the selected reward is not eligible, Text is disabled on the Send rewards page.
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Text delivery is available only for U.S. and Canadian phone numbers (+1 country code).
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If a Choice product reward does not support text delivery, recipients must provide an email address when viewing the catalog.
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Uploading a bulk order replaces existing items in your cart. See Bulk order upload.
Before you begin
Make sure the following requirements are met before sending rewards by text:
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Verify you have the required user roles and permissions to send rewards. See User roles and permissions.
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Ensure an admin has enabled the mobile delivery method for your platform. See Mobile delivery settings.
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Check that the selected reward supports text delivery by reviewing its available delivery methods.
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Obtain recipient consent to receive text messages at the provided phone numbers. You must confirm consent during checkout.
Send rewards with text delivery
To send digital rewards with text, follow the instructions in Send rewards, but select Text as the delivery method. The Text option appears only for rewards that support text delivery.
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Review all details carefully before placing your order. Once a reward is sent, the reward’s Notes and details cannot be changed.
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Rewards cannot be redirected to anyone other than the original recipient.
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Based on the selected Tango account, you will see payment options such as credit cards registered to that account and the current balance. The last used payment method remains the default until you change it.
How multi-currency orders appear at checkout
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If your cart has rewards in multiple currencies, the total displays in your Tango account's default currency. For example, if your default currency is US dollars, the checkout page shows the combined value of all rewards as USD.
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If all rewards in your cart use the same foreign currency, the order summary displays the total in that currency and your default currency. For example: €100.00 ($116.59).
Text message sent to recipients
After you place the order, the recipient receives a text message from a Tango phone number with the reward amount and a URL to redeem.
Example text message:
“Hi [recipient name], [sender name] sent you a $25 reward! Redeem it here: [redemption URL].”
Track text deliveries
In your shopping cart and the Order history page, text rewards show as digital delivery with the recipient’s phone number. To check delivery status:
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Go to Order history.
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Select the Line items tab.
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Select Recipient phone number.
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Enter the phone number to search.
For more information, see Track deliveries and Order line items.
More resources:
